Clinical Care Coordinator

About Direct Meds

Direct Meds is a rapidly expanding national healthcare organization based in Salt Lake City, Utah. The company is focused on care, trust, and patient-centered solutions that make access to treatment simpler and more personal. This role is part of a team that values purpose, growth, and adaptability in a changing telehealth environment.

Role Overview

Direct Meds Clinical is hiring a full-time Clinical Care Coordinator to help support its telehealth and partner clinic operations. The position combines patient communication, clinical support, and day-to-day coordination work in a remote setting.

In this role, you will help patients move through their care journey while working closely with providers and internal teams to ensure smooth, efficient, and high-quality support.

Compensation

The pay for this position is estimated at $30 to $36 per hour. This range is provided in good faith and may change based on factors such as location, relevant skills, experience, and education.

What You'll Be Doing

• Connecting with patients by phone, email, text message, and the patient portal.
• Providing every patient with a professional, empathetic, and service-oriented experience.
• Adjusting quickly as workflows change and supporting new clinical programs as they launch.
• Working with providers and internal partners to address medication questions, side effects, dosage concerns, and other treatment-related issues.
• Escalating clinical matters to providers when needed.
• Managing prescription coordination with pharmacy and fulfillment teams.
• Recording patient interactions clearly and accurately in internal systems.
• Supporting care coordination across GLP-1, peptides, HRT, wellness, and other expanding clinical programs.
• Meeting expectations for responsiveness, quality, resolution, and overall patient experience.

What We're Looking For

We are seeking someone who is compassionate, flexible, organized, and comfortable working in a fast-moving remote environment where new processes are introduced often.

Required Qualifications

• An active LVN/LPN license or prior medical office experience.
• At least 2 years of clinical or medical experience gained within the last 4 years.
• Between 1 and 2 years of experience in a remote or telehealth setting.
• Strong written and verbal communication abilities.
• Excellent time management and the ability to handle several priorities in a busy environment.
• Confidence working independently while staying highly engaged in a remote role.
• Comfort with computers and the ability to learn new systems and processes quickly.

Preferred Qualifications

• Exposure to GLP-1s, peptides, HRT, men's health, or similar telehealth programs.
• Experience using EMR, CRM, or ticketing platforms.
• Availability for a Thursday through Monday schedule.
• Background in a high-volume, fast-paced work setting.

Equipment and Work Setup

• A dependable laptop or desktop that can support remote work.
• A good-quality headset for phone conversations.
• Fast and stable internet service.
• A private, quiet workspace suitable for patient communication.
• The ability to work confidentially in a distraction-free environment.

Benefits and Perks

• Competitive pay.
• Health, dental, and vision coverage.
• Fully remote work.
• Paid time off and company holidays.
• Career growth opportunities in a fast-scaling organization.
• Exposure to advanced therapies in wellness and longevity.

How to Apply

Applicants should submit a resume along with a short summary of their background in clinical care coordination, telehealth, patient support, or a related healthcare or customer service role.

Equal Opportunity Statement

Direct Meds is an equal opportunity employer and is committed to fostering an inclusive workplace for all employees.