Case Coordinator

About the company

BAL is a people-focused immigration law firm known for combining high standards, teamwork, and innovation. The organization values hard work, a fast pace, and a culture where employees are respected, supported, and encouraged to grow. BAL also emphasizes community involvement, service, and creating an environment where people can thrive both professionally and personally.

Role overview

The Case Coordinator supports the process of starting new cases and getting them ready for assignment to legal teams. This position focuses on collecting and checking employee and employer intake materials, making sure required documents are complete, and organizing files accurately and efficiently. The role involves regular communication with clients, employees, and legal teams by phone and email.

What you’ll do

• Begin new cases by communicating directly with clients and employees and gathering the information and documents needed for case setup.
• Track employer and employee details and supporting paperwork so cases can be prepared for legal team assignment.
• Answer standard questions from clients about questionnaires, documents, and intake steps, escalating more complex issues to a manager.
• Review questionnaire details and may help determine the likely case type, such as H-1 or L-1.
• Open matters in the firm’s internal database, distribute case questionnaires to employees and managers, and keep records updated.
• Follow up with employees and managers to ensure documents are returned on time and escalate delays when needed.
• Compile, print, assemble, and organize incoming case-start materials in a clear and efficient way.
• Handle routine emails and phone calls promptly and seek manager guidance for more complicated matters.
• Support additional administrative tasks and special projects as assigned.
• Generate reports when requested and complete other duties as needed.

What you need

• High school diploma required; an associate degree or two years of college is preferred.
• At least 1 year of experience working in an office environment.
• Experience interacting directly with clients or customers.
• Background in a law firm or immigration law is a plus.
• Strong customer service and interpersonal abilities.
• Clear verbal and written communication skills.
• Comfort using Microsoft Office applications.
• Ability to juggle multiple tasks while staying organized.
• Professional judgment and discretion.
• Strong analytical thinking.
• Enjoys frequent collaboration and working closely with a team.

Compensation and benefits

The expected salary range for this role in New York City is $45,900 to $48,800 per year. Final pay may vary depending on experience, location, and other lawful job-related factors. In addition to base pay, the role includes eligibility for a discretionary annual bonus and a benefits package covering medical, dental, vision, disability, and life insurance, plus sick time, unlimited vacation, and a 401(k) with company match.

Additional information

To succeed in this position, an individual must be able to perform each essential duty satisfactorily. The listed qualifications represent the knowledge, skills, and abilities expected for the role and are not intended to include every possible duty or requirement.

Equal opportunity and recruiting notice

BAL is an equal opportunity employer and does not discriminate or tolerate harassment based on protected characteristics, including race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, or any other legally protected status. The company does not accept unsolicited resumes from recruiters or agencies and has no obligation to pay referral or recruiter fees without a current executed recruitment services agreement. Unsolicited resumes become the property of BAL. Agencies interested in being considered as recruiting partners should send contact information to Recruitment@BAL.com.