Banquet Captain

About the Role

This position sits within the food and beverage team in Singapore and is focused on banquet service leadership. The role supports smooth daily operations, maintains luxury service standards, and helps ensure every guest receives attentive, polished hospitality.

What You’ll Do

You will coordinate the team on shift so service runs efficiently and guest expectations are consistently met. The role also involves overseeing set-up and close-down activities, supporting room readiness, checking service areas, and keeping supplies and equipment in good condition.

In addition, you will assist the management team with people operations such as hiring, onboarding, scheduling, performance reviews, coaching, counseling, discipline, and motivation. You will act as a key point of contact for employee concerns and help uphold fair-treatment procedures.

You are expected to follow all company, safety, and security standards; report incidents or unsafe conditions promptly; complete required safety learning; and protect confidential information and company property. The role also requires warm guest engagement, clear communication, teamwork, and a strong focus on service quality and continuous improvement.

Operational Duties

• Lead the team on shift to deliver timely, coordinated service and address guest needs.
• Check staff appearance and grooming, and correct any issues when needed.
• Handle opening and closing tasks, including arranging tools, supplies, cleaning equipment and areas, and securing doors.
• Review storage spaces for order, cleanliness, and proper first-in-first-out stock handling.
• Carry out stock counts and raise requisitions for required supplies.
• Monitor dining areas for seating, service flow, safety, and guest comfort.
• Follow up on maintenance issues and work requests.
• Support management with hiring, training, scheduling, evaluation, coaching, counseling, discipline, and employee motivation.
• Serve as a role model and first contact for fair treatment or open-door concerns.
• Comply with all safety, security, and company policies and procedures.
• Report accidents, injuries, and hazardous conditions to the manager.
• Maintain a clean, professional uniform and personal presentation.
• Protect confidential information and safeguard company assets.
• Welcome guests, respond to their needs, and assist guests with disabilities where needed.
• Communicate professionally and build strong working relationships across the team.
• Support departmental goals by improving efficiency, quality, safety, productivity, and cost control.
• Carry out other duties assigned by supervisors.

Requirements

• High school diploma or GED equivalent.
• At least 2 years of relevant work experience.
• At least 1 year of supervisory experience.
• No license or certification is required.
• Ability to stand, walk, or sit for long periods and work a full shift.
• Physical capability to lift, move, carry, push, and pull items up to 50 pounds without assistance.
• Comfort with manual handling tasks, including grasping and manipulating objects of different sizes and weights.
• Ability to work in confined, narrow, elevated, and stair-accessed spaces.
• Ability to bend, twist, stoop, reach overhead, and reach below the knees during work.
• Good visual attention for reading information and inspecting tools or equipment.

About The Ritz-Carlton

The Ritz-Carlton is a luxury hospitality brand known for refined service, strong standards, and memorable guest experiences. Team members are expected to embody the brand’s service culture, contribute to a respectful workplace, and support the “Gold Standards” that guide daily operations.

Additional Information

Job number: 26081863.

Job category: Food and Beverage & Culinary.

Location: Marina Bay, Singapore, Singapore, 39799.

Schedule: Full-time.

Remote work: No.

Position type: Non-management.

Equal Opportunity

The employer is committed to equal opportunity and welcomes applicants from all backgrounds. Hiring decisions are made without discrimination on protected characteristics, including disability, veteran status, and other legally protected bases.