仕事内容

Company Overview

WNS Global Services Inc. is a worldwide business process management company that supports more than 400 clients through strong operational execution and deep expertise across major industries such as banking and financial services, consulting, healthcare, insurance, manufacturing, retail and consumer goods, shipping and logistics, telecommunications, travel, and utilities. The organization operates with a global workforce of 44,000+ professionals across 60 delivery centers in 16 countries. Its culture is shaped by the CIRCLE values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence.

Role Summary

This position is for an Associate who will support back-office operations, data entry tasks, and data verification activities for the client.

Key Responsibilities

Review identity documents to determine whether they appear authentic or fraudulent, following standard operating procedures.
Pull out the required information from received documents and validate it against the details provided.
Match live images with the corresponding template image in the identity document using prescribed procedures.
Coordinate with the team and share process-related observations and improvement ideas.
Handle identity verification and document printing-related work with a high level of accuracy.

Required Skills and Knowledge

Strong spoken and written English communication.
Close attention to detail.
Ability to understand and follow SOPs consistently.
Self-driven approach and the capacity to work without close supervision.
Good typing speed, with a minimum of 25 words per minute and 90% accuracy.
Comfort working in a 24/7 operating environment with rotating shifts and rotating weekly offs.

Experience

Candidates should have 0 to 2 years of experience in an office or BPO setting.

Qualifications

Applicants must be graduates from any stream.

Work Schedule

The process runs round the clock, so the role requires rotational shifts and rotational weekly offs.

Associate - Operations

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