Assistant Boutique Manager

About the House of Creed

Established in 1760, The House of Creed has built its reputation over seven generations through exceptional craftsmanship and a refined approach to haute perfumery. Its identity blends British tailoring with French savoir-faire, and its fragrances are made using carefully selected ingredients that are hand-weighed and matured in ateliers near Château de Fontainebleau in France.

About the opportunity

Creed is looking for an Assistant Boutique Manager to join the new boutique in Kildare Village, due to open in mid-August 2026. This is a permanent full-time position, working 5 days per week for 37.5 hours. The role suits someone with a strong interest in luxury retail, a drive to contribute meaningfully, and the ambition to help shape the brand’s future.

Role purpose

The Assistant Boutique Manager will work closely with the Boutique Manager to deliver the company’s objectives and safeguard the prestige of the brand. A key focus of the role is ensuring an outstanding customer journey while contributing to strong boutique performance through team leadership, coaching, and development. In the Boutique Manager’s absence, this person will be expected to step in and manage the store efficiently.

Reporting line

This position reports to the Boutique Manager, and the Luxury Brand Ambassadors report into the Assistant Boutique Manager.

Key responsibilities

• Help create a premium in-store experience that consistently goes beyond standard service expectations.
• Guide, motivate, and develop the team so they deliver excellent service in line with the training and tools provided, while coordinating with the Retail Training Team to support relevant learning and global service standards.
• Work with the Boutique Manager to deliver sales and KPI targets in a clear and motivating way for the team.
• Communicate the brand experience effectively and work with internal support teams as needed.
• Maintain high operational standards and contribute to sales and profitability through team performance and development, while helping manage boutique budgets with the Head of Retail.
• Use strong clienteling practices to build a loyal client base and take part in client events inside and outside the store.
• Help set sales plans, financial goals, and KPI targets for the team.
• Review financial, sales, activity, and productivity reports with the Boutique Manager to track performance and overall effectiveness.
• Work hands-on with the team to make sure sales goals are achieved.
• Ensure web orders for the boutique are processed promptly and packaged in line with company standards.
• Support stock planning in line with demand forecasts and budget expectations.
• Monitor stock loss and take proactive steps to reduce shrinkage where possible.
• Keep up with retail market trends, customer activity, and competitor actions, and discuss business-building ideas with the Boutique Manager.
• Make sure health, safety, legal, and security matters are handled promptly and appropriately.
• Partner with the Boutique Manager on probation reviews, performance appraisals, and feedback conversations.
• Support team continuity and development by managing daily people matters such as absence, sickness, holidays, rotas, and overall team coordination.
• Ensure the team is trained to use on-counter technology effectively to support business performance.
• Lead positively, create a supportive team environment, and address issues such as grooming, punctuality, attendance, and weak sales performance when required.

Required experience and skills

• Previous management experience in retail sales, ideally within a luxury setting.
• A proven history of successfully leading and managing teams.
• Strong attention to detail.
• Experience working directly with customers or clients.
• Creative thinking and practical problem-solving ability.
• Excellent written and verbal communication skills.
• Comfortable using Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.

Personal qualities

• Well organised and collaborative, with the ability to communicate across all levels of the business.
• Willing to learn and share knowledge with others.
• Proactive, adaptable, and flexible in approach.
• Strong planning, prioritisation, and time-management skills.
• Able to encourage and empower a team to meet goals and targets.
• Capable of working efficiently to deadlines.

Location

The role is based at the new Creed Boutique in Kildare Village, County Kildare, Ireland.

Why join House of Creed

Creed offers more than fragrances — it aims to deliver a luxury experience that exceeds expectations. The business values innovation, welcomes diverse perspectives, and supports career development with opportunities for growth across retail and head office functions.

Privacy and recruitment notes

By applying, candidates consent to their personal data being processed and retained by The House of Creed for recruitment purposes, including storage in the internal applicant tracking system and possible sharing with hiring managers. Creed is an equal opportunity employer and welcomes applicants from all backgrounds. Due to the volume of interest, only candidates considered the best match for the position may be contacted.