Virtual Assistant, Medical

About the company

ATN Health is a healthcare organization focused on delivering patient-centered care with the help of modern tools, efficient processes, and a compassionate team. The company aims to make healthcare more accessible while supporting both patients and staff through high standards of service and operational quality.

Role overview

ATN Health is hiring a remote Medical Assistant to support patient coordination and administrative workflows. The position is based in Orlando, Florida, and centers on customer service, pre-visit charting calls, and helping prepare patients for in-clinic appointments. The ideal candidate should be comfortable working independently, communicating clearly, and handling fast-paced healthcare support tasks while protecting confidentiality and following regulatory requirements.

Qualifications

• High school diploma or GED is required.
• Completion of a Medical Assistant training program and a Certified Medical Assistant (CMA) credential are required at the time of joining.
• Basic Life Support (BLS) certification must be obtained within 30 days of employment.
• 1 to 2 years of experience in healthcare as a certified or registered medical assistant is needed.
• 1 to 2 years of experience using EMR/EHR platforms, preferably Epic, is required.
• At least 6 months of call center experience is preferred.
• 1 to 2 years of experience in case management or care coordination is preferred.
• A minimum of 1 year of computer-based work experience involving data entry and review of patient demographic information is required.
• Working knowledge of ambulatory care or a related healthcare setting is expected.
• Strong comfort with computers and healthcare technology tools is important.
• Excellent customer service and polite, professional communication skills are needed.
• Strong attention to detail, organization, prioritization, independence, and problem-solving ability are essential.

Responsibilities

• Reach out to patients before visits to collect relevant medical and social details needed for pre-appointment preparation.
• Record patient conversations and information accurately in the electronic medical record system.
• Verify visit reasons, medication details, social factors affecting health, and any care gaps that need attention.
• Work with providers and clinical staff to support an efficient rooming process for on-site appointments.
• Complete roughly 30 to 50 patient calls per day, targeting 12 to 16 completed interactions.
• Guide and support patients through their care experience with clear and helpful communication.
• Protect patient privacy, safety, and confidentiality in line with applicable legal and regulatory requirements.
• Answer patient questions quickly and professionally while showing empathy and engagement.
• Collaborate with teammates to keep patient documentation accurate and care delivery running smoothly.
• Use multiple EMR/EHR systems to enter and review patient information correctly.
• Perform health and social assessments to identify risks and determine suitable next steps.

Benefits

• Competitive compensation package.
• Health coverage that includes medical, dental, and vision benefits.
• Paid time off along with company holidays.
• Access to training and professional growth opportunities.
• Remote setup with company-provided equipment.
• Flexible scheduling within normal business hours.
• A supportive workplace culture that values innovation and high-quality care.

Equal opportunity

ATN Health is committed to fair hiring and inclusive employment practices. The company welcomes applicants from all backgrounds and makes selection decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.