Village Manager

About the role

Oceania is transforming retirement and aged care living across New Zealand, with a focus on building communities where residents can stay independent, stay connected, and feel a strong sense of belonging. The organisation is seeking an experienced and enthusiastic Village Manager to take charge of Waterford Village in Hobsonville and help bring this purpose to life each day.

Role overview

In this position, you will oversee every part of village operations and create a setting where residents, staff, and visitors feel welcomed, respected, and included. You will shape a positive culture, build strong relationships, and guide a committed team that delivers outstanding resident experiences. Alongside the people leadership aspect, you will also be responsible for business performance, including occupancy, sales, and the village’s ongoing development.

This opportunity suits a leader who balances commercial thinking with genuine care for people and a mindset of continuous improvement.

Key responsibilities

• Direct the village’s daily operations while ensuring residents receive consistently high-quality service and experiences.
• Foster a lively and connected community where residents can continue living with choice, independence, and purpose.
• Recruit, develop, coach, and motivate a strong team aligned with Oceania’s values and mission.
• Improve occupancy and sales outcomes for independent living units while contributing to the village’s future growth.
• Oversee budgets and financial results, including responsibility for profit and loss performance.
• Build effective working relationships with residents, relatives, local partners, and external stakeholders.
• Spot and implement practical improvements and innovative ideas that lift resident wellbeing and operational standards.
• Maintain compliance, quality, and safety expectations while encouraging accountability and care across the site.

What you will need

• Demonstrated leadership background with proven success in creating engaged, high-performing teams.
• The drive, energy, and personal presence to shape a village culture residents are proud to call home.
• Strong business understanding, including experience with budgets and delivering commercial growth.
• Evidence of achieving sales targets, key performance indicators, and occupancy objectives.
• Strong relationship-building ability and the confidence to form trusted partnerships internally and externally.
• Well-developed administrative and organisational skills, with comfort using multiple systems and technologies.
• A commitment to service quality and a mindset focused on doing every interaction well.
• Excellent communication, customer service, and people leadership capability.
• Good judgement, resilience, and composure when working under pressure.
• Solid problem-solving ability and a proactive approach to finding solutions and opportunities.
• Personal values that reflect care, connection, respect, and continuous improvement.

Eligibility

Applicants must have the legal right to work in New Zealand.

Why join Oceania

Oceania’s people are central to its mission of reimagining retirement and aged care living in New Zealand. The company operates more than 30 villages nationwide and supports over 4,000 residents to live with dignity, purpose, and connection. Its approach is built around creating homes and communities where people can live life on their own terms.

The organisation’s commitment to “Believe in Better” means it continually looks for ways to improve, innovate, and deliver exceptional experiences for residents and colleagues alike.

Benefits

• Attractive compensation package.
• Continuous learning, development, and career growth opportunities.
• Safe and supportive workplace environment.
• Access to a free and confidential employee support service.
• A chance to make a meaningful impact every day.

Additional information

• Oceania states that it does not accept unsolicited candidate referrals from recruitment agencies and will not be responsible for fees linked to unsolicited CV submissions.