Specialist, Test Centre

Role overview

This onsite role at a Pearson Professional Centre is focused on delivering a safe, organized, and professional exam experience for every candidate. The position suits someone who enjoys working with people, follows procedures carefully, and can stay composed in a structured setting that may require weekend availability.

Test centre operations

• Keep all testing stations and equipment ready for use and ensure no unauthorized items are present.
• Oversee daily system activity, including uploading results and receiving exam files.
• Work with technical support when issues arise and help resolve them quickly.
• Maintain a tidy, compliant, and well-controlled test centre at all times.

Candidate support and service

• Prepare the daily testing schedule, including any candidates needing approved accommodations.
• Welcome candidates, confirm identity documents, and explain the exam process clearly.
• Guide candidates through check-in, secure storage of personal belongings, and starting the test.
• Observe exams to ensure rules are followed and answer questions before the timed portion begins.
• Log, escalate, and document incidents, irregularities, or any mismatches accurately.
• Print and hand over test results after exams are completed.

Quality, security, and improvement

• Follow Pearson Professional Centre standards for quality, security, and integrity without exception.
• Look for ways to improve procedures, operations, and the candidate experience, and share ideas with the team.

Skills, experience, and certification

• Strong focus on accuracy and detail.
• Customer-oriented approach with professional communication skills.
• Ability to solve problems and use sound judgment.
• Good organization and time-management skills.
• High standards of ethics and integrity.
• At least 1 year of customer service experience.
• Experience in a regulated or testing environment is an advantage.
• Comfortable using Microsoft Office, Windows applications, standard office equipment, and computer systems.
• Capable of working independently while balancing multiple priorities.
• Able to handle moderate pressure in a structured workplace.
• Completion of Pearson Professional Centres Test Administrator certification is mandatory, with yearly recertification required.

Work environment and schedule

• This is an onsite position in a quiet and secure testing environment.
• Availability is required from Monday through Sunday, including weekends, depending on the test schedule.
• The role requires staying alert and focused for long stretches of time.

About Pearson

Pearson’s mission is to help people achieve the future they imagine through learning. The company sees every learning opportunity as a chance for growth and personal progress.

Equal opportunity and accommodation

Pearson is an equal opportunity employer and makes hiring decisions based on qualifications, merit, and business needs. The company considers applicants without regard to protected characteristics, including race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, veteran status, disability status, or other legally protected categories. Candidates with disabilities may request reasonable accommodations for career-site access by contacting the company’s Talent Experience Global Team.

Additional job details

Job area: Test Center Operations. Job family: Learning & Content Delivery. Organization: Assessment & Qualifications. Req ID: 24361.