Terminal Duty Manager

Overview

Qatar Airways is looking for an experienced Qatari National to take on the Terminal Duty Manager role. In this position, you will be responsible for the day-to-day oversight of the passenger terminal complex, keeping operations running smoothly while maintaining a high standard of customer service. This is a 24/7 operational role with reporting lines to the Senior Manager, Terminal Operations, and the HIA Operation Manager.

Responsibilities

• Oversee and coordinate terminal activity so passenger movement remains efficient and well managed.
• Maintain a strong on-the-ground presence across the terminal during shifts, paying close attention to high-traffic zones.
• Make sure aviation safety and security standards are consistently followed.
• Guide, encourage, and support the team to foster a productive and guest-focused workplace.
• Work with internal and external stakeholders to address operational challenges and improve terminal performance.

Requirements

• A bachelor's degree, or an equivalent qualification, is required.
• At least 2 years of relevant experience in a customer-facing role is needed.
• Demonstrated ability to manage people and lead a varied team effectively.
• Strong verbal and interpersonal communication skills are essential.
• Good understanding of terminal operations, along with the ability to make sound decisions in pressure situations.
• A proven ability to deliver excellent customer service.
• Must be prepared to work rotating shifts, including morning and night duty.

Additional Information

Reference number: 212093.

Work location: Qatar, Doha.

Job family: Not specified.

Closing date: 2026-07-10.

This opportunity is specifically intended for Qatari Nationals.

The role operates around the clock, including shift-based coverage.