Tech Support Specialist

About the Role

Spacelabs Healthcare is focused on advancing healthcare technology so clinicians can work with richer data, better tools, and stronger patient outcomes. Its scalable products support the movement of critical patient information across local and remote systems, helping teams make quicker, better-informed decisions and build safer care environments.

They are looking for a service-oriented Tech Support Specialist to work from Nuremberg, Germany in an office-based setup that supports remote technical assistance. This position requires limited supervision and centers on helping customers across Germany with high-quality end-user support and technical problem-solving.

In this role, you will be the first contact for the Spacelabs Service Hotline. Your work will involve diagnosing issues, resolving faults related to recording and patient monitoring equipment, and maintaining a strong customer experience throughout each interaction.

Responsibilities

• Act as the first-line contact for the Spacelabs customer service hotline.
• Carry out remote troubleshooting, fault isolation, and technical resolution for customer issues.
• Spot repeated technical problems and route them through the right internal escalation path.
• Keep all service, support, and case records complete, accurate, and submitted on time.
• Communicate clearly and consistently with the reporting manager and internal teams.
• Work collaboratively with colleagues across functions to keep service delivery efficient.
• Help build awareness of Spacelabs products and services to improve customer satisfaction.
• Coordinate with sales teams, regional field service engineers, and clinical specialists in support of business growth.
• Conduct online product demos and customer training sessions when needed.
• Stay current on Spacelabs offerings as well as relevant competitor products.
• Follow company rules and procedures covering safety, quality, and operational compliance.
• Prepare accurate reports on activities, expenses, and market or customer feedback.
• Strengthen the company’s reputation for high-quality after-sales technical support.
• Take on other duties as business priorities change.

Requirements

• A degree or vocational qualification in electronics, electrical engineering, or a similar technical/scientific field.
• Demonstrated background in customer-facing technical support or service work involving advanced electronic hardware, software, and IT systems.
• Strong working knowledge of Windows Server 2016–2025, IIS Web Server, Windows 10 and 11, and Microsoft SQL Server 2014 or newer.
• Excellent communication skills with the ability to interact effectively across different levels of the organization.
• Confident use of Microsoft Excel, Outlook, and Word.
• Good written and spoken English.
• SQL scripting skills are an advantage, though not mandatory.
• Strong analytical thinking, problem-solving ability, and technical judgment.
• Careful attention to detail and the ability to stay organized under pressure.
• Commercial awareness and a customer-first mindset.
• Willingness to travel within Germany occasionally, up to 10%.
• Ability to successfully complete Spacelabs training programs.
• Flexibility to work different shifts depending on installation or support needs.
• Compliance with vendor credentialing rules such as vaccinations and documentation.
• A valid driving licence and a good driving record.

Additional Information

This is an office-based role in Nuremberg with remote support responsibilities for customers across Germany. The position is full-time and may require support outside standard hours depending on operational needs. No salary or stipend information was provided.

Who Can Apply

Candidates with the required technical education or vocational training, along with experience in customer-focused technical support for electronic, software, or IT-based systems, can apply. Applicants should be comfortable with remote customer support, occasional domestic travel, varied shifts, and meeting vendor credentialing requirements.