Team Manager - Qatar Vendome

Position

This role leads the assigned product category and plays a key part in strengthening team performance and development. The position supports the customer experience to help deliver the department’s commercial and service targets.

Job Responsibilities

Sales

• Represents the brand appropriately and makes sure the team reflects the same professional image.
• Keeps the team informed about developments and priorities within the department.
• Drives revenue for the department and works with the store management team to meet business objectives.
• Shares periodic sales analysis to improve replenishment and reordering decisions, coordinating closely with the Store Manager.

Client management and CRM

• Maintains strong customer relationships and works to ensure high customer satisfaction, while updating the Store Manager on VIP and top clients.
• Delivers a high standard of welcome and service, supervising the department to preserve the service quality expected by the brand.
• Manages after-sales service with the same level of care as the sales process to build loyalty and reinforce the brand experience.

Team management

• Partners with store leadership to build a positive work atmosphere and keep the sales team engaged, capable, and motivated.
• Monitors team activity and ensures customer service consistently meets the company’s standards of excellence.
• Supports management in coaching current team members and identifying future talent to create a high-performing selling environment.
• Provides ongoing coaching, feedback, and recognition using the brand’s coaching and performance tools.
• Sets both numerical and qualitative targets, tracks progress through performance analysis, reviews monthly activity, and contributes to annual evaluations.
• Plans departmental schedules and activities to ensure coverage for expected workloads.
• Ensures the team follows all internal policies and procedures.

Product

• Maintains the department presentation and product handling standards in line with the brand’s identity.
• Ensures the team remains attentive to product management and product care.
• Works with the merchandising team to identify weekly, monthly, and seasonal needs across business lines, while tracking SKU performance through sell-through reports and weekly reviews of best sellers and slow movers.
• Shares detailed feedback on seasonal products to support market-appropriate buying decisions and understands category penetration across the department.

Visual

• Ensures department displays are tidy and oversees product rotation.
• Quickly alerts store management and the visual merchandising specialist when displays or windows are affecting sales.

Stock

• Improves stock organization so merchandise is arranged efficiently for selling, working with the relevant colleague.
• Reviews sales and stock data using company reports, checks departmental stock levels, and keeps the Store Manager updated daily on product and inventory matters while sharing the information with the team.

Profile

• Prior experience in a luxury boutique is required.
• The ideal candidate should reflect the brand’s identity and demonstrate strong attention to detail, coaching ability, communication skills, leadership, and people management.
• Genuine enthusiasm and strong motivation for the brand and its products are important.
• In-depth knowledge of luxury clothing and accessories is expected.
• Strong computer literacy is required, including Microsoft Office and Outlook; SAP Retail experience is preferred.
• Fluent spoken and written English and Arabic are required; additional languages are an advantage.

Additional Information

This position is based in Doha, Qatar, and is a full-time onsite role. The source does not mention salary, benefits, openings, start date, duration, or application deadline.