Shift Lead - Clonmel

Role overview

This is a full-time, on-site position in Clonmel, County Tipperary, Ireland. The role needs flexibility around store opening and closing times.

Purpose of the role

The Shift Lead is accountable for running the fill operation and ensuring the sales floor is ready for trade. You will coordinate resources across Serve, Sell and Fill, and step into the floor leadership role when the Colleague Manager is unavailable.

Key responsibilities

• Coach colleagues on the One Best Way approach and help improve productivity ahead of store opening.
• Deploy staff effectively to support a fast and smooth payment experience.
• Make sure daily operational routines are completed efficiently across every area of the store and at the correct time.
• Direct the team to keep the store clean, safe and visually well presented.
• Help build a positive, inclusive team environment.
• Set the standard for excellent customer service.
• Demonstrate M&S behaviours and colleague expectations consistently across the store.
• Support Colleague Managers by sharing observations that help improve performance and recognise strong colleagues.
• Provide support to nearby stores when the business needs it.
• Act as a key holder and respond to call-outs when required.
• Handle opening and closing duties for the building, including vehicle receipt, temperature checks, logging operational issues with the appropriate helpdesks, cash handling and TSL compliance during peripheral hours.

What you can expect

Marks and Spencer describes itself as an inclusive, fast-moving and evolving business focused on doing the right thing and delivering quality, value and service to customers in every shopping channel.

Benefits

• 20% colleague discount on M&S products and many third-party brands for you and one person in your household.
• Competitive holiday entitlement, with the option to purchase extra leave.
• Discretionary bonus plans linked to personal objectives and overall business performance.
• Defined contribution pension scheme plus life assurance.
• Full maternity pay for 26 weeks.
• Work-life options, including a 4-day working week or a 9-day fortnight.
• A tailored induction and access to a broad range of training programmes.
• Additional discounts and offers through the M&S Choices portal.
• Industry-leading parental, adoption and neonatal policies with added support and flexibility.
• Wellbeing support, including access to a 24/7 virtual GP and PAM Assist for you and your family.
• A charity volunteer day each year for a cause you care about.

Candidate profile

• You should have good digital capability and be able to use the systems relevant to the role.
• You need a solid understanding of the commercial operation, operational excellence and strong fundamentals.
• Current working knowledge of visual merchandising principles is required.
• You must communicate well and be able to build strong working relationships within a team.
• You should understand the legal responsibilities connected with customer assistant duties and duty management.
• You should maintain high presentation standards, strong attention to detail and a right-first-time approach.
• You must be able to interpret data relevant to the role.
• You should be adaptable and comfortable with change.

Additional information

There is no salary or vacancy count stated in the source information.