Shift Lead

Role overview

B&Q is hiring a Shift Lead for its Castlepoint store in Dorset, England. This position is available as full time, part time, or job share, with a weekly commitment of 36.75 hours. It is a permanent role and includes shift coverage across Monday to Sunday, with working hours between 6:00 am and 10:00 pm. The role is a keyholder position, so shifts may start as early as 6:00 am and finish as late as 10:00 pm.

The advertised full-time equivalent pay is £27,709.50 per year, along with pension coverage and 6.6 weeks of holiday. B&Q aims to help customers create homes they love by offering ideas, guidance, products, and confidence, and the Shift Lead plays an important part in delivering that experience.

What you will do

In this position, you will help keep the store safe, well run, and welcoming for both customers and colleagues. You will oversee your shift and make sure daily operations stay on track while supporting a strong in-store experience.

• Act as the day-to-day point person for the store and keep operations running smoothly.
• Allocate colleagues effectively so customer needs are met throughout the shift.
• Serve as the main contact for both customers and team members.
• Maintain a safe environment across the store at all times.

What B&Q is looking for

The ideal candidate will bring strong customer focus, sound judgement, and the confidence to lead with autonomy. You should be comfortable working across the whole store, paying attention to safety and compliance, and motivating others through your energy and teamwork.

• Genuinely customer-focused and committed to doing what is right for shoppers.
• Able to look at the store as a whole rather than focusing only on one area.
• Safety-minded with a sharp eye for compliance and detail.
• Enjoys collaborating with colleagues and working as part of a team.
• Brings positive energy and encourages those around them.
• Comfortable making quick decisions and working with independence.

Benefits and culture

B&Q places emphasis on inclusion, wellbeing, and belonging, with a commitment to building a workforce that reflects the communities it serves. Colleagues can access networks that support diversity, inclusion, and allyship.

The benefits package includes a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and wellbeing benefits.

Recruitment support

If you need adjustments during the application or interview process, you can contact recruitment@b-and-q.co.uk for support.