Service Advisor

About the Company

Al-Futtaim Group began as a trading enterprise in the 1930s and has grown into one of the region’s most diverse and forward-looking privately owned businesses. Headquartered in Dubai, the group operates across automotive, financial services, real estate, retail, and healthcare, with more than 35,000 employees working in over 20 countries across the Middle East, Asia, and Africa. Its success is built on entrepreneurship, a strong customer focus, and long-standing partnerships with more than 200 globally respected brands.

Guided by the values of respect, excellence, collaboration, and integrity, the group works to improve the lives and ambitions of the people it serves every day.

Role Overview

This position is for a Service Advisor within the Aftersales team in the UAE. The role serves as the main link between customers and the workshop, with responsibility for delivering a professional, clear, and efficient service journey. The job contributes directly to customer satisfaction, service revenue, and smooth workshop coordination by identifying customer needs accurately, organizing repair work, and helping ensure vehicles are returned on time.

Key Responsibilities

• Greet customers quickly and gather a clear understanding of their vehicle service needs.
• Document customer issues accurately and create detailed job cards for the workshop.
• Prepare repair and maintenance quotations, explain the scope of work, and communicate expected timelines.
• Liaise with technicians and workshop staff to track progress and support timely job completion.
• Keep customers updated on vehicle status, additional repair requirements, and any possible delays.
• Secure approvals for extra repairs and make sure all records and paperwork are completed correctly.
• Return vehicles to customers, walk them through completed work and invoice details, and manage the handover process.
• Contribute to service and sales revenue goals by promoting relevant value-added services.
• Address customer complaints in a professional manner while maintaining strong satisfaction levels.

Requirements

• 3 to 5 years of overall experience in an automobile dealership setting, including at least 3 years working as a Service Advisor in a service department.
• Solid understanding of automotive service procedures and dealership workflows.
• Careful attention to detail when preparing estimates, repair orders, and service-related documents.
• Working knowledge of MS Office and ERP or dealer management systems.
• Excellent customer service, communication, and relationship-building skills.
• Strong spoken communication and the confidence to deal directly with customers.
• A service-first mindset, along with honesty, accountability, and cultural awareness.
• Team-oriented attitude with a focus on ownership and customer care.
• Results-driven approach with attention to service quality, turnaround time, and revenue opportunities.
• Ability to manage several customer cases at once in a busy workshop environment.
• Capability to explain technical information in a simple, customer-friendly way.

About the Team

You will join the Aftersales Department and work closely with technicians, the workshop, and service management to deliver an excellent customer experience. The team is central to service standards, customer retention, and achievement of aftersales and revenue objectives.

About Al-Futtaim Automotive

Al-Futtaim Automotive is a major business division of the UAE-based Al-Futtaim Group and operates in 10 countries across the Middle East, Asia, and Africa. Its activities include distribution, manufacturing, leasing, and aftersales, and it represents leading automotive brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

The business is driven by a customer-focused approach and a commitment to innovation, quality, and value-added service. Its portfolio covers passenger cars, SUVs, electric vehicles, high-performance motorbikes, commercial vehicles, and industrial and construction equipment. Supported by a team of around 9,000 people, the company offers strong career growth opportunities and aims to deliver world-class mobility experiences.

Additional Information

Job Requisition ID: 178495