Senior Infrastructure Manager

About the company

Inchcape Shipping Services aims to connect global trade through a smarter, more reliable port experience. By combining worldwide reach with local expertise, the organization supports customers across more than 250 owned offices in over 70 countries, backed by a team of 3,000+ professionals. Its customer base spans oil, cruise, container, and bulk commodity sectors, along with naval, government, and intergovernmental organizations. The business is focused on growth, welcomes fresh ideas, and encourages positive change across the industry.

Role purpose

This position sits within the IT Operations infrastructure function and is responsible for treating core technology services as a product aligned to business priorities. The role includes ownership of planning, design, implementation, maintenance, budgeting, and team leadership for the foundational IT environment. It also covers business-as-usual infrastructure operations and delivery of initiatives such as new services, mergers and acquisitions, cloud transitions, equipment refreshes, and ongoing support of existing applications and server environments.

Key responsibilities

• Build long-term infrastructure roadmaps that support scale, resilience, and business objectives.
• Oversee cloud services, software, licenses, networks, servers, storage, databases, and security tools across the global environment and SaaS platforms.
• Drive security and compliance controls, including firewall management, breach monitoring, and adherence to regulatory requirements.
• Lead and coach the infrastructure team, coordinate with other departments, support performance reviews, set goals, and ensure 24/7 on-call and support coverage.
• Own end-user computing strategy as a product, focusing on user experience, workforce flexibility, and productivity improvements.
• Manage infrastructure budgets, monitor KPIs, and optimize service and system performance.
• Plan and deliver infrastructure projects from scoping and scheduling to staffing and implementation.
• Maintain a strong focus on uptime, data protection, scalability, and clear translation of technical needs into business language.

Essential experience and skills

• Strong hands-on knowledge of cloud and hybrid environments, including AWS, Azure, SharePoint, Windows, Linux, M365, Entra ID, AD sync, and business continuity/DR testing.
• Practical experience with AWS services such as Control Tower, Landing Zone, EC2, Backup, VPC, Transit Gateway, S3, CloudTrail, and CloudWatch.
• Automation and scripting capability using Terraform, Ansible, PowerShell, and Python.
• Solid grounding in infrastructure fundamentals such as networking, servers, storage, and backups.
• Experience with security hardening, vulnerability management, access control, monthly patching, MFA, and Conditional Access.
• Ability to lead technical teams, act as an escalation point, and guide problem analysis through to resolution.
• Excellent communication skills for stakeholder coordination and reporting to senior leadership.
• Working knowledge of ITIL-based service management, SLAs, and KPI delivery.
• Monitoring experience including synthetic monitoring and real user monitoring.
• Understanding of Microsoft licensing models.
• Exposure to database platforms such as MS SQL and AWS Postgres.
• Experience working with formal change management processes.

Qualifications

The role requires at least 8 years of experience in IT infrastructure, systems, or network-related roles. Relevant certifications mentioned include AWS Solutions Architect, CompTIA A+, Microsoft 365 Endpoint Administrator, and CCNA. A B.Tech / B.E. in any specialization is listed as the preferred educational background.

Additional information

Employment in this role is subject to satisfactory references and valid right-to-work documentation, depending on the candidate’s location. The company does not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any related fees.

Values and inclusion

The organization emphasizes a diverse, high-performing workforce and expects the successful candidate to reflect its core values: global perspective, the power of people, and progress. Equality, diversity, and inclusion are central to the workplace culture.