Senior Front Office Supervisor

Role Overview

Dalata Hotel Group is seeking a Senior Front Office Supervisor to support the smooth running of the front office in a hotel setting in Dublin, County Dublin, Ireland. This position suits someone who enjoys leading by example, creating excellent guest experiences, and contributing to a positive team culture.

The group places strong emphasis on internal growth, learning, and development. Team members can access Dalata Academy learning programmes, courses, and tools designed to build capability while offering exposure to experienced colleagues who can provide guidance and mentorship.

Dalata Hotel Group also promotes internal progression, so high performers may find opportunities to advance their careers within the business.

What You Will Do

• Make sure every guest is greeted in a sincere, welcoming, and professional manner from arrival through to departure, with support from all relevant departments.
• Contribute to strong results in mystery audits, customer feedback scores, quality assessments, and overall hotel standards.
• Support the efficient day-to-day operation of the front office department.
• Work with the management team to help maintain positive morale across the team.

What You Need

• At least 1 year of experience in a comparable position.
• Strong planning and organisational ability, including confidence in assigning tasks and overseeing completion.
• A personable, approachable manner when dealing with both guests and colleagues.
• Ability to work effectively on your own as well as within a team.
• Experience in a 3-star or 4-star hotel is preferred, though it is not mandatory.

Benefits

• Complimentary staff meals while on duty.
• 50% discount on food and beverage across all properties.
• Employee room rate of €60/£60 for all Dalata-owned hotels.
• 30% off Friends & Family rates.
• One extra annual leave day for each year worked, up to a maximum of 5 additional days.
• Access to the Employee Assistance Programme.
• Cycle to Work and transport scheme options.
• Access to pension benefits, with local pension details available from the HR Manager.
• Career development support through Dalata Academy.
• Staff appreciation activities, team-building events, and regular charity initiatives.

About Dalata Hotel Group

Dalata Hotel Group focuses on delivering warm hospitality across its owned and operated hotels. The company continues to grow its presence across Ireland, the UK, Germany, and the Netherlands, with further expansion planned in key UK cities, Dublin, and Continental Europe.

Supporting employee growth is a major priority for the business, and it offers a range of internal development programmes to help people build the skills needed to progress in their careers.

Additional Information

Dalata Hotel Group Plc is an inclusive employer and welcomes applications from people of all backgrounds and abilities. If you need any adjustments or accommodations during the application process, you are encouraged to mention this when submitting your application.