Senior Client Partner

Role Overview

The Senior Client Partner is a senior member of Zaelab’s Client Services team, responsible for helping protect and grow a portfolio of enterprise accounts while keeping client relationships strong and delivery aligned. Reporting to a Director or VP of Client Services, this person will help shape account strategy, support commercial growth, and work closely with internal teams to keep engagements on track.

Zaelab is a private-equity-backed digital consulting company that helps enterprise manufacturers, distributors, and industrial businesses improve how they sell, support customers, and run operations. The firm works on digital transformation programs across commerce, CPQ, customer service, workflow automation, and enterprise platforms such as commercetools, SAP, ServiceNow, and BigCommerce.

The role suits someone with a background in consulting, systems integration, digital agencies, or technology professional services who is comfortable working independently, handling multiple stakeholders, and helping drive revenue while partnering with delivery teams to produce strong client outcomes. It is also a strong fit for a professional looking to expand commercial ownership, strategic thinking, and leadership skills in a fast-growing consulting environment.

Account Leadership and Relationship Management

• Act as the main day-to-day contact for the accounts assigned within a broader enterprise portfolio.
• Develop trusted relationships with client stakeholders at director, manager, program owner, and emerging executive levels.
• Stay closely informed on client goals, business priorities, and organizational context.
• Watch account health closely, spot risks early, and coordinate internal support to resolve issues proactively.
• Keep clients informed, engaged, and aligned throughout active engagements.
• Support quarterly reviews, executive-facing updates, and strategic planning conversations.

Account Growth and Commercial Support

• Look for opportunities to deepen existing relationships and contribute to account expansion efforts.
• Take part in account planning and help shape annual and quarterly growth plans.
• Support new statements of work, change requests, renewals, and other consulting opportunities.
• Maintain account plans, stakeholder maps, opportunity logs, and account health records.
• Contribute to forecasting and keep account data current and accurate.
• Build a solid understanding of Zaelab’s capabilities and spot opportunities to add more value for clients.

Delivery Partnership and Cross-Functional Collaboration

• Work closely with project managers, delivery leaders, and consulting teams to support successful execution.
• Track scope, milestones, budget performance, and overall engagement status across active programs.
• Coordinate support from strategy, solutions, experience, engineering, and delivery teams when needed.
• Make sure client expectations are clearly understood and internally aligned.
• Serve as a dependable partner to delivery teams by sharing context, improving communication, and helping resolve issues.

Professional Growth and Leadership Development

• Build the capabilities needed for broader portfolio ownership in the future.
• Take part in mentoring and coaching programs led by Client Services leadership.
• Support business development and strategic growth work to strengthen commercial skills.
• Contribute to team learning, knowledge sharing, and continuous improvement across Client Services.
• Develop credibility inside and outside the company as a trusted advisor and relationship leader.

Requirements

The employer is seeking someone with 4 to 7 years of experience in consulting, digital agencies, systems integration, or technology professional services. The right candidate should have a track record of managing client relationships with clear ownership for account performance and client satisfaction, along with experience supporting revenue-producing accounts such as retainers, time-and-materials work, fixed-fee projects, or managed services.

Experience in manufacturing, distribution, industrial, or other complex B2B environments is preferred. Strong communication, relationship management, stakeholder coordination, forecasting, and organization skills are essential. The role also requires comfort working with senior client contacts, a professional client-facing presence, the ability to manage multiple priorities at once, and the flexibility to work in a fast-moving, high-growth setting.

Preferred Experience

• Background in owning named accounts within consulting or professional services.
• Exposure to digital commerce platforms such as commercetools, SAP Commerce, BigCommerce, Shopify, or Salesforce Commerce Cloud.
• Exposure to ServiceNow capabilities including Customer Service Management, Field Service Management, Configure Price Quote, IT Service Management, or Order Management.
• Involvement in account growth planning, business development, or strategic client consulting work.

Benefits

• Unlimited vacation and paid time off.
• Health coverage and a 401(k) fixed-percentage plan for the USA; RRSP for Canada.
• Fully remote setup with distributed teams.
• Paid parental leave.
• Ongoing learning, training, and education opportunities.
• A low-bureaucracy culture focused on responsibilities rather than job titles.

Additional Information

Applicants are encouraged to apply even if they do not meet every listed requirement. Zaelab notes that women and people of colour are often less likely to apply unless they match every qualification, and the company states that it is committed to building an inclusive and accessible workplace where employees feel valued, respected, and supported.

Zaelab is an equal-opportunity employer and offers accommodations when needed. For U.S. hires, the company uses E-Verify to confirm identity and work eligibility. Any information shared during recruitment will be handled carefully and used only for hiring purposes; it will not be sold for marketing use.