Sales & Stock Support

Role overview

This permanent, full-time position is based at the Flagship Boutique in Yorkville, Toronto, and reports to the Operations Manager. As part of the Heart of House team, the Sales & Stock Support role helps the boutique run smoothly by handling administrative tasks, back-of-house coordination, and supporting the store team while consistently upholding CHANEL’s standards for service, presentation, and collaboration.

Customer service and administrative support

• Build and maintain positive client relationships in person and over the phone by replying quickly and appropriately to internal and external questions, while keeping clients updated when needed.
• Deliver attentive support to colleagues, responding promptly to requests from clients, boutique leadership, and Head Office.
• Assist on the sales floor when required by greeting clients, introducing new collections, and escorting clients to the door in line with CHANEL service expectations.
• Communicate clearly and professionally with teammates, managers, other boutiques, and Head Office as needed.
• Prepare packaging materials and support gift wrapping activities when required.
• Record messages accurately and pass them on to Fashion Advisors without delay.
• Help keep team notices, memos, and information boards up to date across work areas and the staff room.
• Protect the confidentiality of company operations and internal matters at all times.

Back-of-house operations

• Support inventory processes such as shipments, transfers, and consolidation of cycle counts.
• Carry out after-sales support tasks.
• Maintain strong inventory control and ensure stock remains organized.

Boutique supplies and workspace care

• Keep back-office areas clean, orderly, and ready for daily use.
• Ensure the cash and wrap stations are properly prepared and fully stocked.
• Prepare packaging and assist with gift wrapping parcels as needed.

Experience and qualifications

• At least 1–3 years of successful experience in retail operations and/or stock-related work.
• Working knowledge of shipping and receiving processes.
• A strong customer service mindset.
• Excellent attention to detail and organizational ability.
• Strong verbal and written communication skills.
• Comfort working across different teams and departments.
• Fluent English; knowledge of a second language is an advantage.

Work style

• You thrive in a busy, fast-moving environment.
• You are motivated by making a clear contribution to team success.

Compensation and benefits

The role offers a competitive base salary of $55,000 per year plus bonus. CHANEL also provides a benefits package that may include private medical and dental insurance, long-term disability coverage, life insurance, accidental death and dismemberment insurance, the option to add family members, a company pension plan, bonus program, vacation time, sick leave, CSR volunteering days, a birthday day off, parental leave support, an employee assistance program, and learning and career growth opportunities. Benefits are dependent on eligibility and may change.

Inclusion and accommodations

CHANEL Canada ULC welcomes applicants for this role and supports fair, accessible hiring practices. Candidates with disabilities may request accommodations during the recruitment process. The company also emphasizes an inclusive culture that values individuality, growth, and the diversity of perspectives brought by team members.