Sales Associate - Print & Services

Position overview

As a Sales Associate in Print & Services, you will support customers in-store by delivering a helpful, efficient, and personalized experience. The role combines customer interaction, sales support, print production, and operational accuracy to help drive store performance and customer satisfaction.

Key duties

• Provide excellent service at every customer touchpoint and look for ways to improve satisfaction and engagement.
• Use the store’s selling approach to recommend suitable products and services across print and customer service areas.
• Work with store leadership to help meet sales and margin targets.
• Carry out print production tasks within the store.
• Follow Health & Safety, Asset Protection, and Privacy requirements at all times.
• Connect with customers and guide them toward products and services that meet both current and future needs.
• Process transactions through the Point of Sale system, including shipping-related transactions and use of marketing tools to support conversions.
• Manage customer print orders from intake to pickup, including orders received through the print dashboard, by phone, or at the counter.
• Keep print equipment supplied with paper, toner, and other materials.
• Record, organize, and bin print orders according to company procedures, while prioritizing them into the correct service flow.
• Maintain visual presentation and signage standards in the print and cash areas, including nesting tables, front cash queue, and counter displays.
• Support accurate inventory control by following established store protocols.
• Learn and apply all required standards for the Print and Services departments, including checklists, audits, and brand consistency requirements.

Experience and skills needed

Prior retail experience of 3 months to 1 year is preferred. You should bring strong customer service and communication abilities, along with the capacity to work well in a team setting.

What the employer offers

• Associate discount
• Flexible benefit plans
• Group RRSP program
• Learning and development programs
• Associate recognition programs

Additional information

The hiring process may include artificial intelligence at certain stages to help screen, assess, or select candidates, but final decisions are always made by a person. This posting is for an existing vacancy.