Room Service Captain

About The Role

The Ritz-Carlton Hotel Company, L.L.C. is seeking a dedicated Room Service Captain to join their team in Singapore. This full-time, onsite position is responsible for ensuring seamless room service operations and exceptional guest experiences. You will play a key role in leading the room service staff, maintaining service standards, and contributing to the overall success of the food and beverage department. The Ritz-Carlton is committed to providing rare and special luxury service, and this role is integral to upholding those standards.

Responsibilities

• Oversee and coordinate the daily operations of the room service department, ensuring efficient service delivery.
• Lead and motivate the room service team, fostering a collaborative and high-performing work environment.
• Inspect staff grooming and attire, addressing any issues to maintain professional standards.
• Execute opening and closing procedures, including setting up necessary supplies, cleaning equipment, and securing the premises.
• Manage inventory, conduct stock checks, and requisition supplies as needed, adhering to FIFO principles.
• Monitor dining areas to ensure optimal seating availability, service quality, and guest safety.
• Address and resolve guest concerns promptly and professionally, ensuring satisfaction.
• Assist management with staff hiring, training, scheduling, performance evaluations, and disciplinary actions.
• Serve as a role model and a point of contact for employee relations, upholding the Guarantee of Fair Treatment/Open Door Policy.
• Ensure strict adherence to all company policies, safety, and security procedures, reporting any incidents or unsafe conditions.
• Maintain a professional appearance and uphold company confidentiality and asset protection.
• Welcome and acknowledge guests according to established standards, anticipating and fulfilling their needs.
• Assist individuals with disabilities and express genuine appreciation to all guests.
• Communicate effectively using clear and professional language, both verbally and in writing.
• Develop and maintain positive working relationships with colleagues, supporting team goals and addressing concerns appropriately.
• Identify opportunities for improving organizational efficiency, productivity, quality, safety, and cost-savings.
• Perform physical tasks including standing, sitting, walking for extended periods, and moving objects up to 50 pounds.
• Utilize fine motor skills for object manipulation and navigate various environments, including stairs and confined spaces.
• Read and visually verify information in various formats, including small print.
• Visually inspect tools and equipment for defects.
• Perform other reasonable duties as assigned by supervisors.

Requirements

• High school diploma or G.E.D. equivalent is required.
• A minimum of 2 years of relevant work experience in a similar role is necessary.
• At least 1 year of supervisory experience is essential.
• Proficiency in leading and motivating a team.
• Strong understanding of food and beverage service standards.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Physical stamina to stand, walk, and lift for extended periods.
• Capability to lift and move objects weighing up to 50 pounds.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Perks

• Opportunity to work with a globally recognized luxury hospitality brand.
• Be part of a team that values diversity and inclusion.
• Contribute to creating exceptional guest experiences.
• Potential for professional growth and development within Marriott International.

Eligibility

This position is open to individuals with a high school diploma or G.E.D., at least two years of related work experience, and a minimum of one year of supervisory experience. All candidates must be legally eligible to work in Singapore.

Additional Information

Job Number: 26070217
Job Category: Food and Beverage & Culinary
Location: Marina Bay, Singapore
Schedule: Full Time
Position Type: Non-Management