Room Attendant

About the role

The Hoxton is hiring a Room Attendant for its Shepherd’s Bush hotel in London. This property sits in the centre of a lively, varied neighbourhood and includes 237 uniquely styled bedrooms, an all-day restaurant called Chet’s, a spacious lobby with vintage-inspired seating and quiet corners, plus a central bar and terrace designed for guests exploring West London.

What you will do

• Clean and service guest rooms so they consistently meet the brand’s presentation and quality expectations.
• Record any maintenance issues in guest rooms and guest corridors using KnowCross.
• Make sure guest rooms always comply with brand standards and audit requirements.
• Clean and maintain public spaces so they remain tidy, attractive, and aligned with brand standards.
• Report faults in public areas and back-of-house spaces through KnowCross.
• Keep all public areas compliant with brand standards and quality audit checks.
• Look after exterior hotel areas, including guest entrances and loading bay spaces.
• Manage the daily delivery and return of linen and terry items.
• Stock linen and housekeeping supplies on guest floors and in storage areas, keeping these spaces clean and orderly.
• Ensure guest floors are maintained to a high standard at all times.
• Support the housekeeping team with additional tasks when needed.
• Follow Health and Safety rules and escalate any breaches to the Head Housekeeper.
• Use cleaning products and materials properly and follow COSHH guidance.
• Attend all required training sessions.
• Keep a warm, positive, and solutions-focused approach throughout the working day.
• Deliver attentive, friendly, and responsive service to guests.
• Assist with cleaning public and back-of-house areas whenever needed.

What we are looking for

• Strong spoken and written communication skills, along with basic computer proficiency.
• The ability to develop good working relationships with both colleagues and guests.
• A sharp eye for detail and a commitment to keeping rooms maintained to a very high standard.

Additional information

What’s in it for you:

• Competitive pay.
• 28 days of holiday in total, including bank holidays, plus pension and life insurance.
• Access to a health cash plan that helps you claim money back and supports physical and mental wellbeing.
• Confidential support through a hotline and a network of mental health first aiders.
• Retail and hospitality discounts through partner offers.
• A complimentary night at The Hoxton and a dinner for two when you join.
• Meals provided during your shift.
• Discounts across the Ennismore family for you and your close family and friends, even if you leave later.
• One free night at The Hoxton each year, plus an additional cash reward at major milestones.
• Good opportunities to grow and move within a global family of brands.
• Role-specific training, learning academies, and development support to help you thrive.
• Extra paid time off to volunteer with partner charities.
• Regular social events, including team drinks and bi-annual parties.
• Enhanced family leave benefits.
• A yearly diversity and inclusion calendar with events that encourage learning, celebration, and positive impact.

Working style

This is a full-time, on-site position in London, England, United Kingdom.