Retail Key Carrier Coordinator

About the Company

TJX Companies is a global off-price retail leader and Fortune 100 organization. Its family of brands includes TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx. The company emphasizes growth, teamwork, diversity, and employee development across its home offices, distribution centers, and retail stores.

Role Overview

The Key Carrier position is a higher-responsibility extension of the Coordinator role. The person in this role will mainly work as a Coordinator and, when needed, step into a Key Carrier function to support store leadership and keep daily operations running smoothly. This role requires full schedule flexibility, including evenings and weekends, and a strong focus on excellent customer service.

Key Responsibilities

• Create a welcoming and positive experience for both shoppers and store associates.
• Support a workplace culture built on honesty, trust, and confidentiality.
• Serve as Manager on Duty when required, following company standards and procedures.
• Make sure store tasks are completed based on business priorities and the store plan.
• Handle urgent customer service concerns and guide associates with appropriate coaching.
• Use good judgment when applying customer service policies to help resolve issues.
• Maintain proper associate coverage in customer-facing areas to support service quality.
• Confirm that associates follow operational processes and store procedures.
• Ensure store opening and closing routines are completed according to company expectations.
• Communicate clearly with management and associates, including updates on priorities and progress.
• Give and receive recognition, feedback, and coaching in a constructive way.
• Work with management to identify training needs and improve team effectiveness.
• Follow all labor laws, internal policies, and operational guidelines.
• Support credit and loyalty program promotion efforts.
• Help meet shrink reduction objectives and related programs.
• Encourage safety awareness and help maintain a secure work environment.
• Perform other related duties as assigned.

Candidate Profile

We are looking for a flexible, dependable team player who can adapt to changing priorities and unexpected situations. The right candidate should be comfortable multitasking, solving problems, coaching others, and working with strong attention to detail.

Requirements

• Must be available for a flexible schedule, including nights and weekends.
• Should work well with peers and supervisors in a collaborative environment.
• Needs to respond effectively to changes in direction and unexpected situations.
• Should understand company software, systems, and operating procedures.
• Knowledge of store merchandise flow is expected.
• Strong problem-solving ability is required.
• Must be able to coach, delegate, and follow up on multiple people and tasks.
• Should be able to act quickly in difficult or high-pressure situations.
• Must be capable of handling several priorities at once.
• Needs strong communication, organization, and attention-to-detail skills.
• At least 1 year of retail experience and 6 months of leadership experience are required.

Benefits

Benefits offered include an associate discount, EAP, smoking cessation support, bereavement leave, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union access, and referral bonuses. Employees who satisfy service or hours thresholds may also qualify for 401(k) matching, medical, dental, and vision coverage, HSA, health care FSA, life insurance, short- and long-term disability, paid parental leave, paid holidays, vacation and sick time, auto and home insurance discounts, a scholarship program, and adoption assistance. Benefits are subject to the terms of the applicable plan or program and may change over time.

Equal Opportunity and Other Information

TJX considers all applicants without regard to protected characteristics under applicable federal, state, or local law. Reasonable accommodations are available for qualified individuals with disabilities in line with the Americans with Disabilities Act and applicable laws. Applicants with arrest or conviction records will also be considered.

Location

2600 Old Dawson Rd, Albany, GA, USA — TJ Maxx Store 0086.

Compensation

Starting pay is between $15.00 and $15.50 per hour, depending on relevant skills, qualifications, and experience.