Reservations Supervisor

About the Property

Herbert Park Hotel & Park Residence is a modern, premium hotel located in a quiet park setting in central Dublin. The property is known for its spacious atmosphere and friendly, personalised style of hospitality. It has been named Business Hotel of the Year 2025 by the Irish Hotel Awards and placed #2 Hotel in Ireland in TripAdvisor’s Travellers’ Choice Best of the Best 2025, putting it among the top 1% of hotels worldwide.

The hotel welcomes both corporate and leisure travellers and offers contemporary conference and banqueting spaces for meetings, seminars, and private functions. With refined interiors, advanced facilities, and attentive service, the team is committed to delivering smooth, customised guest experiences built around comfort, professionalism, and quiet luxury.

Role Overview

This is a full-time, on-site position based in Dublin 4, County Dublin, Ireland. The Reservations Supervisor will be responsible for the smooth running of daily reservations activity, including handling individual and group bookings, tracking room availability, and ensuring that rates and package details are entered correctly into the reservation system.

The role involves answering guest and partner queries by phone and email, providing accurate and courteous information, and helping the hotel optimise occupancy and revenue while following internal policies. It also includes supervising and supporting the reservations team, working closely with front office and sales, resolving booking-related issues, preparing reports, improving procedures, and supporting training efforts to maintain service excellence.

Key Responsibilities

• Manage daily reservations workflow for both individual and group bookings.
• Monitor room inventory and availability to support occupancy and revenue goals.
• Enter and maintain accurate rates, packages, and booking details in the reservations system.
• Respond to enquiries from guests and business partners via phone and email in a professional manner.
• Lead, guide, and mentor the reservations team to maintain service quality.
• Coordinate with front office and sales teams to ensure booking processes run smoothly.
• Investigate and resolve reservation issues, discrepancies, and guest concerns.
• Prepare operational reports and review processes for efficiency improvements.
• Support coaching and training initiatives to uphold hotel standards.

Qualifications and Experience

• Strong background in reservations and booking management, including use of hotel reservations platforms and inventory handling.
• Excellent spoken and written communication skills for dealing with guests, colleagues, and outside partners.
• Customer-focused approach with the ability to manage questions and complaints calmly and professionally.
• Experience in supervising, coaching, or training team members.
• Previous experience in hospitality or hotel operations, preferably in a senior reservations or supervisory role.
• Good organisation, time management, accuracy, and attention to detail for data entry and reporting tasks.
• Comfort using booking systems, PMS tools, and basic office software; knowledge of revenue or yield management is beneficial.
• Willingness to work flexible shifts and collaborate with different hotel departments.

Additional Information

This role is a full-time on-site opportunity. The source did not specify salary, benefits, education requirements, number of openings, or start date.