Remote Veterinary Customer Support Specialist
Remote · Tempo pieno
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- Esperienza
- 1+ anni
- Stipendio
- 17 USD – 17 USD / ora
- Aperture
- 1
- Pubblicato
- 2 messaggi fa
- Modalità di lavoro
- Lavoro da casa
- Requisiti di ammissibilità
- Candidates must have at least 1 year of veterinary customer care experience and live in one of the eligible states: AZ, FL, GA, NY, NC, SC, KS, TN, MO, IN, VA, or TX. Applicants should also be able to work a full-time remote schedule that includes weekends and the listed EST working hours.
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Descrizione del lavoro
About the Role
Petfolk is building a new approach to veterinary care by combining strong medical standards with a warm, connected experience for pets, pet parents, and the teams that support them. The company’s goal is to improve the health and happiness of animals, their families, and veterinary professionals through thoughtful service, modern design, and technology.
This is a full-time remote position on the Virtual Care team, where you will support pet parents and veterinary staff through phone, text, and email while working from home.
What You Will Do
- Provide high-quality customer support to pet parents across phone, text, and email.
- Help with appointment booking, basic guidance on pet care, and general inquiries.
- Forward medical questions to the licensed TeleAdvice veterinary team when needed.
- Work closely with clinic and operations teams to keep the experience smooth and coordinated.
- Represent the company’s values with empathy, care, and professionalism in every conversation.
What You Need
- At least 1 year of experience in veterinary customer care is required.
- Comfort with remote work in a fast-moving startup setting.
- Strong communication skills, both written and spoken.
- A quiet home workspace, reliable high-speed internet, and a tech-friendly mindset.
- Availability to work a full-time schedule of 4 ten-hour shifts per week, including every weekend.
- Must be available between 8:00 AM and 9:00 PM EST.
- You must live in one of these states: AZ, FL, GA, NY, NC, SC, KS, TN, MO, IN, VA, or TX.
Nice to Have
- Experience using Vetspire or Gladly CRM.
- Working knowledge of EMR platforms, Slack, and Google Suite.
Pay and Benefits
- Pay is $17 per hour.
- Work follows a 4-day schedule with 10-hour shifts.
- The role is fully remote.
- Medical, dental, and vision coverage are included.
- Employees receive generous paid time off.
- A 401(k) plan with company matching is offered.
- There are opportunities to grow with a mission-driven team.
Why This Role Stands Out
This is a people-focused company that places importance on employee well-being, professional growth, and overall happiness, in the same way it cares for pets and their families. If you bring empathy, strong problem-solving skills, and veterinary experience, this role offers a chance to help shape the future of veterinary care.