Remote Medical Assistant

About the Company

ATN Health is a healthcare provider focused on delivering high-quality patient care through modern, efficient medical services. The organization combines technology with personalized patient support to improve the overall care experience. It promotes professionalism, empathy, and teamwork, creating an environment where healthcare staff can contribute meaningfully to patient outcomes.

About the Role

ATN Health is hiring a careful, organized Remote Medical Assistant to support clinical operations from a distance. The position centers on pre-visit patient outreach, thorough documentation, and helping ensure the rooming process for in-office appointments runs smoothly. The role involves regular phone-based check-ins, coordination with providers and clinic staff, and continued support for patients as they move through their care journey. This is a remote position, but it still plays an important part in delivering reliable, patient-centered healthcare. The right candidate will communicate clearly, work independently, and handle sensitive information with discretion and professionalism in a busy setting.

Qualifications

• High school diploma or GED
• Completion of a Medical Assistant training program
• Certified Medical Assistant (CMA) certification must be in place at the time of joining
• Basic Life Support (BLS) certification must be obtained within 30 days of starting employment
• 1-2 years of experience in healthcare as a Certified or Registered Medical Assistant
• 1-2 years of hands-on experience using EMR/EHR systems, with EPIC preferred
• At least 6 months of call center experience preferred
• 1-2 years of case management or care coordination experience preferred
• Strong computer skills and comfort working with multiple healthcare software platforms
• Excellent verbal and written communication abilities along with strong customer service skills
• Capability to work on your own and manage time efficiently
• A dependable home office with a second monitor, high-speed internet, and a quiet private workspace

Responsibilities

• Carry out pre-visit phone check-ins with patients, spending about 7-8 hours each day in patient-facing calls
• Collect and record pre-visit details such as medication lists, social determinants of health, and care gaps
• Verify the purpose of each visit and assess whether the patient may qualify for assistance or referral services
• Work with providers, clinical teams, and office staff to speed up the rooming process for in-office appointments
• Complete roughly 30-50 calls per day to support 12-16 patient interactions and keep registration moving efficiently
• Protect patient privacy, confidentiality, and safety while following all legal and regulatory requirements
• Help patients better understand their care plans and connect them with available resources
• Conduct health and social assessments to spot risks and identify support needs
• Guide patients throughout their care experience and help maintain a positive service experience
• Use several EMR/EHR systems to enter information, review records, and document patient interactions accurately

Benefits

• Competitive compensation
• Flexible work-from-home arrangement
• Medical, dental, and vision insurance coverage
• Paid time off and company holidays
• Ongoing training and professional growth opportunities
• Supportive, team-oriented workplace culture
• Company-provided equipment and software

Equal Opportunity

ATN Health is an equal opportunity employer and values a diverse, inclusive workplace. Employment decisions are made without regard to race, ethnicity, gender, age, disability, sexual orientation, or any other protected characteristic. Every qualified candidate is considered fairly for employment.