- Esperienza
- Qualsiasi
- Stipendio
- USD 5,400 – USD 6,600 / month
- Aperture
- 1
- Pubblicato
- 2 ore fa
- Work mode
- Lavoro da casa
- Eligibility
- Candidates with IT support or technical experience, along with a suitable home office setup and reliable internet, can apply.
- Resume
- Required to apply
Descrizione del lavoro
Role Overview
This remote IT support role focuses on helping employees or users keep technology running smoothly. The assistant will handle incoming technical requests, provide initial troubleshooting for common hardware, software, and access problems, and keep support activity properly recorded.
Key Duties
- Handle incoming IT support inquiries and requests.
- Investigate and resolve routine technical problems.
- Help with software setup and installation tasks.
- Assist users with password resets and account access issues.
- Log service tickets and update support documentation accurately.
- Refer unresolved or more complex issues to the appropriate team.
- Keep support records organized and up to date.
Qualifications
- Prior experience in IT support or a related technical role is preferred.
- Working knowledge of Windows-based operating systems.
- Good problem-solving and troubleshooting ability.
- Clear verbal and written communication skills.
- Customer-oriented approach to user support.
- A dependable home workspace with strong internet connectivity.
Compensation and Benefits
The role offers monthly pay in the range of $5,400 to $6,600. Additional benefits include paid technical training, opportunities for professional growth, and room for advancement. The position is fully remote.