Quality & Customer Experience Specialist - Singapore
Singapore · Tempo pieno
Sii il primo a candidarti
- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 2 messaggi fa
- Modalità di lavoro
- In ufficio
- Requisiti di ammissibilità
- Candidates with experience in customer support quality assurance, quality management, or support operations, especially those familiar with technical support, logistics/after-sales, or platform-specific support contexts, and who communicate effectively in English with an understanding of Western us…
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About Plaud
Plaud is developing a trusted AI companion for professionals, designed to improve productivity and performance through note-taking tools. Since 2023, the product has been used by more than 2,000,000 people across the world. The company’s goal is to strengthen human intelligence by creating the next generation of systems and interfaces that can capture, extract, and use what people say, hear, see, and think.
Plaud Inc. is a Delaware-registered company based in San Francisco. It combines hardware and software to push forward human-AI intelligence. The company also emphasizes strong data protection and privacy, with compliance across ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031.
Why Join Plaud
- Join a fast-growing, bootstrapped and profitable business that has reached a $250M revenue run rate in only three years.
- Help shape the next generation of human-AI interaction.
- Gain hands-on exposure to advanced AI tools for professionals while supporting global growth.
- Work alongside driven teammates who value innovation, teamwork, and customer success.
- Build your career in a culture that encourages continuous learning and rapid development.
- Enjoy market-competitive pay, international exposure, and a creative, high-energy workplace.
Role Overview
This role focuses on assessing support quality across multiple customer channels and turning those findings into practical improvements. The position plays a key part in improving customer experience, strengthening processes, and supporting quality outcomes across the wider support operation.
Key Responsibilities
- Review and score support interactions across chat, email, messaging, and Amazon to ensure quality standards are met.
- Assess agent performance from several angles, including accuracy, policy adherence, issue resolution quality, and overall customer experience.
- Classify problems by origin so that the team can separate agent-related mistakes, upstream operational issues, and broader system limitations.
- Spot recurring friction points and use those insights to improve SOPs, training content, and day-to-day workflows.
- Work closely with CS team leads, BPO partners, and ops/product teams to complete the quality feedback cycle.
Required Profile
- Hands-on experience in customer support quality assurance, quality management, or support operations.
- A practical, results-focused approach with the ability to tell execution issues apart from structural process or system design problems.
- Experience in at least one support environment such as technical support, logistics/after-sales, or platform-specific support like Amazon compliance.
- Strong English communication skills and a solid grasp of Western customer expectations and communication style.
Equal Opportunity Statement
Plaud is an equal opportunity employer and does not make hiring decisions based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other legally protected status.
Additional Information
Location: Singapore, Singapore. Employment type: Full-time, onsite. No stipend or salary amount was specified. No opening count, start date, duration, or application deadline was provided.