Quality Assurance Manager

Company Overview

Peak Claims Group, Inc. is a privately held claims management company that supports clients through a broad network of seasoned claims professionals across the country. Its service offering spans daily and catastrophe field adjusting, desk adjusting, and third-party administration. The organization is centered on fast, dependable, and high-standard claims handling designed around each client’s needs. Professional conduct, integrity, and efficient claim resolution are core priorities, and the team works closely with carriers and other partners to deliver consistent results.

Role Summary

This is a full-time remote position for a Quality Assurance Manager. In this role, you will define, roll out, and sustain quality standards, policies, and procedures for claims operations across field, desk, and TPA workflows. You will evaluate claim files for accuracy, compliance, timeliness, and documentation quality, while also spotting recurring trends, process gaps, and training requirements.

Key Functions

You will partner with leadership, adjusters, and support teams to share feedback, strengthen workflows, and help maintain audit readiness and regulatory compliance. The role also includes preparing recurring quality reports, monitoring performance indicators, and leading improvement initiatives that support consistency in service delivery and customer satisfaction.

Qualifications

Candidates should bring strong experience in claims management and quality review within insurance, adjusting, or TPA environments. The position calls for solid capability in auditing, performance assessment, root-cause analysis, and operational improvement. You should be comfortable using claims systems, reporting platforms, and standard office applications, and be able to communicate feedback clearly in both written and spoken form. Success in this role also requires the ability to work autonomously in a remote setting while handling several priorities and deadlines at once. Experience building or supporting training materials, quality frameworks, and standard operating procedures is important. Familiarity with industry regulations, carrier expectations, and established claims-handling practices is also expected.

Education and Certifications

A bachelor’s degree in business, insurance, or a related discipline is preferred, though equivalent professional experience may also be considered. Professional certifications such as AIC or CPCU are an added advantage.