Product Success Associate

About Jigsaw

Jigsaw is building tools that help professional services firms and financial institutions structure, explore, and work with their data more effectively. The product is designed for the City and serves organisations across consulting, finance, and law.

The company was started by two experienced founders, Stephen and Travis, who previously built another business that was later bought by a US private equity firm and grew into a billion-dollar company used widely by professional services firms. Jigsaw is currently scaling quickly, already supporting thousands of users across nearly two hundred businesses around the world.

The team is looking for people who want to help shape that growth and contribute to ambitious long-term goals.

Why work here

The culture is described as energetic, creative, and light-hearted rather than corporate. The business values people who take ownership, act quickly, and are trusted to get on with the work.

Role overview

As a Product Success Associate, you will be the first point of contact for users and a key part of the New York-based support function. The role is fast-moving and high impact, with roughly 80% of your time spent helping users and about 20% spent working with internal teams.

You will support customers mainly from legal, accountancy, corporate, and financial backgrounds, helping them get maximum value from the platform while also feeding customer insight back into the product team. Over your first 12 months, you are expected to grow into a technically confident, independent operator who can handle a wide range of support issues.

Work location

This is a hybrid position based in London, with three in-office days each week.

What you will do

• Manage a high volume of fast-paced customer conversations, resolving questions, technical issues, and everyday product problems with both speed and care.
• Share user feedback and insights with the product team, help identify recurring needs, and contribute to feature releases and launches.
• Act as a bridge between Product and Business Development so that customer expectations and product direction stay aligned.
• Help strengthen Jigsaw’s support reputation by delivering service that improves satisfaction, retention, and continued adoption of the platform.

What the role calls for

• Strong communication skills with the ability to be clear, concise, and empathetic in conversations with both customers and internal teams.
• A strong problem-solving approach, including the ability to investigate complex issues, spot patterns, and get to the root cause.
• Good technical curiosity and comfort with technology; coding is not required, but familiarity with Azure, SQL, web development tools, Terminal, and CMD would be a plus.
• Excellent organisation and a methodical working style, especially when handling multiple tasks in a busy environment.
• A genuine service mindset and a proactive attitude toward anticipating needs and helping others.
• A strong desire to learn, grow, and help build a scale-up from within.

Who this suits

This opportunity is a strong fit for someone who performs well in quick-paced settings, enjoys solving problems, and likes collaborating across different teams. It also offers exposure to both customer-facing work and technical product development, making it a solid stepping stone for future career growth.

Compensation

The stated compensation is £30K.