Product Manager (US - PST)

About Ticketure

Ticketure is working to update the way ticketing is handled for museums, zoos, aquariums, gardens, science centers, performing arts groups, and other cultural attractions across the globe. Its two connected platforms, Ticketure and PatronManager, support ticketing, admissions, memberships, subscriptions, donations, CRM, and audience engagement so organizations can move away from legacy systems and use modern cloud-based tools.

The company’s products are designed to help cultural institutions deliver smoother visitor journeys, build stronger relationships with patrons, improve efficiency, and open up new revenue channels. Ticketure positions itself as a partner for organizations that want more from their technology.

Across the business, team members contribute through product development, client support, and growth initiatives within a collaborative environment that emphasizes innovation, ownership, and impact.

Role Summary

The Product Manager will be a practical, strategic owner of Ticketure’s product development process from concept through delivery. The role carries responsibility for the product backlog, deciding what gets built and the reasoning behind it, while collaborating closely with engineering, UX, sales, and client success teams in the US, UK, and New Zealand. The position reports to the Director of Product and sits at the center of customer needs, technical execution, and business goals.

Key Responsibilities

• Take full ownership of the Ticketure backlog and work with client success, sales, and the wider team to keep it populated with clearly defined, well-prioritized work that is ready for development.
• Collect and interpret feedback, customer input, stakeholder requests, and enterprise business needs to define product requirements, features, and solutions.
• Spot opportunities to improve product capability while balancing customer value, business impact, and implementation effort.
• Work with the UX team to shape and review requirements and maintain a user-focused approach to solution design.
• Write detailed user stories and acceptance criteria, then partner with engineering through development to reduce scope changes and support strong delivery outcomes.
• Set success measures for product work, assess results, and refine solutions when they do not meet expectations.
• Act as a go-to contact for product questions, create internal documentation, and review client-facing documentation for new and updated features.
• Keep the product roadmap moving by tracking progress, managing priorities and dependencies, and updating plans to support timely, high-quality releases.
• Monitor market trends, new technologies, and changing customer requirements to find opportunities for innovation and differentiation, including responsible use of AI tools.

Additional Duties

The duties listed here are not intended to be exhaustive. Responsibilities may be adjusted at any time, with or without prior notice.

Qualifications

Applicants should bring at least five years of experience in product management or a closely related role, along with exposure to SaaS and B2B2C product development. The ideal candidate has used product and data analytics to guide decisions and improve designs, and is comfortable working with product analytics tools such as Pendo or similar platforms. A working knowledge of Agile methods and product lifecycle management is also required.

Preferred Strengths

• Strong written and verbal communication skills.
• Analytical mindset with the ability to solve problems creatively.
• Excellent organization and attention to detail.
• Comfort working collaboratively while also being able to operate independently.
• Quick to learn new systems, tools, and platforms.
• API knowledge is an advantage.
• Background in museums, attractions, or ticketing software is an added advantage.

Tools and Platforms

Day-to-day work may involve Jira, Confluence, Figma, Pendo, Microsoft Office, Google Suite, and Slack.

Compensation and Benefits

• Base salary range of USD 115,000 to 125,000 per year, depending on experience.
• Annual performance bonus tied to company and individual success.
• Equity incentive.
• Home office stipend.
• Fully paid medical, dental, and vision coverage for the employee and eligible legal dependents.
• Company-paid life insurance.
• Traditional and Roth 401(k) plans.
• Paid parental leave.
• Learning and development support.
• Flexible working schedule.
• Generous paid time off and holiday allowance.

Work Arrangement

This is a fully remote role.

Work Environment and Physical Expectations

• Regular communication and information sharing with colleagues, clients, and stakeholders.
• Extended periods of computer-based work using software applications and standard office equipment.
• Long stretches in a stationary position with occasional movement around the work area.
• Frequent use of hands and fingers for computer and equipment operation, plus regular viewing and interpretation of on-screen information.
• Occasional handling, lifting, or moving of items up to 15 pounds.

Diversity, Inclusion, and Accommodations

Ticketure says it values diverse perspectives and is committed to an inclusive workplace where employees are respected and supported. The company states that it does not tolerate discrimination and offers equal opportunity regardless of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or other legally protected status.

The company also says it supports candidates during the hiring process with reasonable accommodations and aims to provide an unbiased, equitable interview experience. Applicants needing help because of a disability or special need can request assistance by emailing accommodations@ticketure.com.

Applicant Mindset

Ticketure emphasizes that it is not looking for a perfect candidate. People who are excited about the role and meet most of the criteria are encouraged to apply, including those with non-traditional backgrounds or career paths.

Notice

The company includes a notice of E-Verify participation in the original posting.