Principal Product Manager

Role overview

This opportunity is being handled on behalf of a partner organization, which will manage applications and the next stages of the hiring process. The company is seeking a Principal Product Manager located in Canada.

This is a senior individual contributor position that blends strategy, execution, and customer impact. You will help define the direction of large-scale SaaS products in the IT management and cybersecurity domain, guiding multi-year vision and roadmap choices for complex enterprise platforms used by IT professionals and managed service providers worldwide. The role calls for both strategic leadership and hands-on product ownership, with meaningful influence on executive decisions and alignment across teams. You will work in close partnership with engineering, architecture, design, sales, marketing, and customer success to deliver secure, scalable, and high-performing products. A major part of the role is uncovering market opportunities, turning customer insights into product direction, and driving measurable business results. This is a highly visible position where your work will affect product strategy, customer experience, and the long-term evolution of the platform. You will also mentor other product managers and help strengthen product management practices across the business.

Key responsibilities

• Set and advance a multi-year product vision, strategy, and roadmap that supports business objectives and market opportunities.
• Use data analysis and direct customer conversations to understand customer needs, market shifts, and competitive activity.
• Lead complex product initiatives that span multiple platforms, teams, systems, and business areas.
• Convert business and customer needs into precise product requirements, user stories, and prioritization approaches.
• Work with engineering and architecture teams to create scalable, secure, and high-performance solutions.
• Drive roadmap planning, investment decisions, and trade-off discussions based on customer value and business impact.
• Define and monitor KPIs to evaluate product performance and support ongoing improvement.
• Present data-backed recommendations, business cases, and strategic insights to executive stakeholders.
• Partner with go-to-market teams on launches, positioning, and adoption efforts.
• Promote customer-focused product development across the full product lifecycle.
• Coach and support Product Managers while helping mature the broader product organization.
• Act as a product expert internally and externally through strategic discussions and customer interactions.

Requirements

• At least 10 years of product management experience, including ownership of strategy, roadmap, and delivery for complex SaaS or enterprise software products.
• Demonstrated success in launching and growing large technology platforms in high-growth or enterprise settings.
• Solid knowledge of Agile practices and modern software development lifecycles.
• Proven ability to influence senior and executive leaders without formal authority.
• Strong analytical and strategic thinking, with experience using data and customer feedback to guide decisions.
• Excellent communication skills and the ability to explain technical and business topics clearly.
• Experience collaborating closely with engineering, architecture, and cross-functional teams in complex product environments.
• Exposure to IT management, cybersecurity, MSP platforms, or enterprise SaaS is considered a strong advantage.
• Experience with product analytics, KPI frameworks, and structured experimentation to support decision-making.
• Ability to operate effectively at both strategic and execution levels in a fast-moving environment.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related discipline; an MBA or relevant certifications would be a plus.
• Leadership mindset with experience mentoring and developing product talent.

Perks and benefits

• Competitive pay suited to senior or principal-level product leadership roles.
• Remote-first flexibility anywhere within Canada.
• Opportunity to help shape strategy for large-scale global SaaS platforms.
• High-impact role with direct exposure to executive decision-making.
• Work with modern IT management and cybersecurity technologies.
• Close collaboration with senior engineering and product leaders across functions.
• Chance to mentor others and improve product practices organization-wide.
• Fast-moving, innovation-led environment centered on measurable outcomes.

Additional information

Applications and the next steps are handled by the partner company directly. The hiring process may include AI-assisted review tools to support resume screening, response analysis, and consistency checks; these tools support the recruitment team but do not replace human judgment. Final hiring decisions are made by people.

By applying, candidates acknowledge that personal data may be processed to assess candidacy and shared with the hiring employer as part of pre-contractual measures and legitimate interests under applicable data protection laws, including GDPR. Applicants may request access, correction, deletion, or objection to data processing at any time.

The role is remote-first and based in Canada.

No number of openings, salary amount, or start date was provided.