Patient Access Specialist

About the Company

Option Care Health is the largest independent provider of home and alternate site infusion services in the United States. The organization supports patients across all 50 states and operates with more than 8,000 team members, including about 5,000 clinicians. Its focus is on improving the infusion care journey through clinical expertise, national reach, and a patient-centered approach.

The company emphasizes an inclusive, respectful, engaging, and rewarding workplace where team members are encouraged to contribute ideas, grow their careers, and be recognized for their work. It invests in building a workforce with varied backgrounds and perspectives to strengthen innovation and impact in healthcare.

Role Overview

The Patient Access Specialist helps patients begin Specialty Infusion Services by managing referrals, intake paperwork, and communication across internal and external teams. The position plays a key role in making sure patients move smoothly into care while maintaining a consistent and high-quality experience for referral partners and patients.

Key Responsibilities

• Coordinate with patients, referral sources, sales, pharmacy, and nursing teams to manage discharge planning and arrange nursing and delivery services.
• Prepare, share, and collect all documents needed for new referrals.
• Support collection of patient upfront payments and guide patients toward payment options, including financial assistance when appropriate.
• Help maintain clean claims by following up on missing paperwork and assisting with denial management tasks.
• Provide support to the supervisor and manager on special projects and additional assignments as needed.

Required Qualifications

• High school diploma or an equivalent credential is required.
• At least 2 years of relevant experience are required.
• Ability to handle multiple referrals and priorities at the same time.
• Comfort working in a fast-paced environment.
• Strong attention to detail and a quality-first mindset.
• Excellent customer service skills.
• Ability to troubleshoot issues, solve problems, and work collaboratively with sales and operations teams.

Preferred Background

• Prior experience in healthcare or medical billing is preferred.
• Willingness to take on additional duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Bonding leave
• 401(k) retirement savings plan with company match
• Health savings account company match
• Flexible spending accounts
• Tuition reimbursement
• myFlexPay
• Family support resources
• Mental health services
• Company-paid life insurance
• Award and recognition programs

Equal Opportunity Statement

Employment decisions are made without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information, in line with applicable equal employment opportunity policies.

Compensation Note

The salary range was not provided. Compensation will be based on the applicant’s education, experience, knowledge, skills, abilities, internal equity, and market data alignment.