Parts Advisor / Service Dispatch

About the Company

Jim Thompson Chrysler Dodge Jeep Ram Fiat is a respected automotive dealership in Kingston and part of the Heighton Auto Group. The business sells and services Chrysler, Dodge, Jeep, and Ram models, and its used-vehicle operation is expanding quickly.

The workplace is built around teamwork, accountability, and keeping the shop running smoothly. If you are highly organized, enjoy solving issues early, and like helping work move efficiently, this role could be a strong fit.

Role Overview

This position goes beyond a standard parts counter job. As the Parts Advisor / Shop Controller, you will support the used-vehicle reconditioning workflow and help ensure the safety inspection team has the parts and direction needed to stay productive. You will work closely with the Used Car Manager and Service Manager to keep jobs moving and reduce delays.

Key Duties

• Find affordable OEM, aftermarket, and recycled auto parts from vendors and suppliers.
• Create and follow through on parts orders, including delivery tracking and coordination.
• Assign work orders to safety inspection technicians according to urgency and technician availability.
• Plan technician schedules and balance workloads to improve shop output.
• Watch repair progress and identify possible bottlenecks before they affect completion times.
• Confirm that the right parts are on hand and matched to the correct job before work begins.
• Maintain accurate parts records and handle warranty returns when relevant.
• Arrange sublet repair work with approved outside vendors.
• Keep the Used Car and Service leadership teams updated with clear, timely communication.

What We’re Looking For

The ideal applicant is an experienced automotive professional who is comfortable in a fast-paced environment. Backgrounds in dealership parts, service, shop control, service advising, or estimating are all relevant.

Strong organization, the ability to manage several jobs at once, clear communication, vendor negotiation skills, and a proactive mindset are important for success in this role. Familiarity with dealership management systems such as Reynolds & Reynolds, CDK, PBS, or Dealertrack would be helpful, though it is not mandatory.

Eligibility

Applicants must be legally permitted to work in Canada.

What We Offer

The role comes with compensation of $52,000 to $68,000 per year, depending on experience, plus a performance bonus linked to shop productivity and cycle time.

Additional benefits include extended health and dental coverage, group life insurance, employee pricing on new and used vehicles, paid vacation, paid training and professional development, stable permanent full-time employment, and a modern workplace with a professional team environment.

Why Join Us

Employees are part of a team that communicates well, values ideas, and recognizes the impact of efficient work. There is room to grow within the dealership and across the broader Heighton Auto Group.

The company is a Stellantis franchise with a strong local reputation and supportive management. This is an opportunity to build a career in automotive operations in Kingston, Ontario, while being rewarded for strong performance.

Application Process

Interested candidates are invited to submit a resume. Applications are reviewed quickly, and qualified applicants are contacted promptly. Only those selected for an interview will receive follow-up.

Equal Opportunity Statement

The employer is committed to an inclusive and respectful workplace and considers all qualified applicants without discrimination based on race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.