Mutuel Clerk

Role overview

The Mutuel Clerk position focuses on handling pari-mutuel ticket sales and redemptions, verifying wagers, assisting guests with betting-related questions, and explaining wagering methods in a professional and courteous way.

Key duties

• Follow the organization’s core values along with all policies and procedures.
• Represent the company positively both inside and outside the gaming and racing venue.
• Interact with customers and coworkers in a respectful, upbeat manner.
• Arrive on time and ready to perform the responsibilities of the role.
• Work with pari-mutuel wagering knowledge, including ticket reading, tote keyboard use, and common racing terms.
• Stay informed about racing formats, wagering options, simulcasting availability, and offerings at different tracks.
• Process bets efficiently and accurately, provide betting instructions, issue cash payouts, refund or cancel tickets, and share other relevant information.
• Provide scratches and race results for tracks as needed.
• Handle cash banks carefully, verify transactions through the sales system, balance accounts, and complete closing paperwork.
• Complete and sign a variance form whenever a cash bank does not balance, including possible reasons for any discrepancy.
• Use strong cash-handling, counting, and math skills to support accurate work.
• Report complaints or suspicious activity to management promptly.
• Protect the confidentiality of winning tickets and guest information.
• Observe all departmental procedures, safety requirements, health rules, and Kentucky Horse Racing Commission regulations.
• Build guest loyalty through friendly, personalized service and professional communication.
• Work cooperatively with the team, support coworkers, and maintain a constructive, open attitude.
• Know the property’s services, locations, amenities, and surroundings in order to answer guest questions and give directions.
• Maintain a professional relationship with coworkers, guests, vendors, and the general public.
• Handle pressure well and be available for irregular schedules, including weekends and holidays.
• Take on additional tasks as assigned.

Education and experience

• A high school diploma or GED is preferred.
• Prior cashiering or related work experience is preferred.
• Candidates must be at least 18 years old.
• Basic arithmetic skills are required, including addition, subtraction, multiplication, and division.

Licensing

• The role requires the ability to obtain and keep a valid Kentucky Horse Racing Commission license.

Work setup and conditions

• The job uses a tote wagering system and/or betting terminal.
• Experience with counting equipment such as a 10-key calculator is needed.
• The position involves speaking, turning, twisting, standing for long periods, and repeated hand use for most of the shift.
• It also includes some bending and stooping, plus occasional lifting, carrying, and sliding or transferring items weighing 1–20 lbs.
• Mental demands include organizing information, reading, and performing math throughout the workday.
• Work takes place both indoors and outdoors, with exposure to cigarette smoke, occasional hot or cold temperatures, loud noise, and confined spaces.

Other requirements

• A valid driver’s license must be provided and kept current.