Lobby Ambassador

About Raffles Hotels & Resorts

Raffles Hotels & Resorts is a historic luxury brand with a legacy that began in 1887. Known for iconic properties in landmark destinations, the brand focuses on culturally enriching experiences that respect local communities, heritage, and the environment.

About Raffles Doha

Raffles Doha offers an atmosphere of refined elegance and timeless craftsmanship inside the landmark Katara Towers in Lusail. The property is built around discreet sophistication, thoughtful service, and highly personalized guest experiences. Every interaction is designed with care so that each stay feels intimate, bespoke, and memorable.

Team members at Raffles Doha are expected to act as hospitality artisans, anticipating guest needs and delivering service with elegance, discretion, and genuine attention. Working here means joining a brand where excellence is the baseline and hospitality is treated as a craft.

Role Overview

The Lobby Ambassador serves as the primary contact for arriving guests. This position focuses on creating a warm first impression, guiding guests as needed, answering questions, supporting guest movement through the hotel, and ensuring that the lobby consistently reflects the brand’s luxury standards.

Key Responsibilities

• Greet guests courteously and make them feel welcome with polished, attentive service.
• Look ahead to guest needs and offer help proactively during arrivals and departures.
• Direct or escort guests to reception, concierge, lounges, dining venues, and other hotel areas.
• Respond to questions about the hotel, its services, and nearby attractions.
• Work closely with Front Desk, Concierge, Bell Desk, and Security to keep operations running smoothly.
• Control guest movement in the lobby and help maintain comfort during peak periods.
• Give tailored attention to VIP, VVIP, and extended-stay guests.
• Address concerns politely and escalate unresolved matters when required.
• Keep the lobby presentation, atmosphere, and service flow aligned with luxury expectations.
• Maintain outstanding grooming, etiquette, and brand-appropriate presentation at all times.

Application Process

After submitting an application, candidates will receive an email from AssessFirst asking them to create a profile and complete a questionnaire. Completing this step is mandatory for the application to be reviewed, as it helps assess fit with the role and with the hotel’s luxury service culture.

Additional Requirements and Culture

Applicants are expected to reflect the brand promise of Raffles in every interaction. The workplace also values inclusion, with an environment where people are respected, supported, recognized, and empowered.