Key Account Manager

Company Overview

Pharmint operates as a cross-border B2B pharmaceutical marketplace that brings together buyers and suppliers in international markets. Its platform helps simplify sourcing, procurement, and distribution of pharma products using digital workflows and insights based on data. The company is focused on making pharma trade more transparent, efficient, and dependable, while offering a fast-moving, growth-focused environment where team members can help influence how the industry works globally.

Role Summary

In this remote, full-time position, you will manage a portfolio of important pharmaceutical customers and serve as their main contact for both commercial and operational matters. You will work to understand each account’s goals and align Pharmint’s marketplace offerings to support their business growth. The role also includes preparing account strategies, predicting demand, tracking performance, and spotting ways to increase adoption of products and services.

What You'll Do

• Manage a set of strategic key accounts and maintain strong, long-term customer relationships.
• Act as the first point of contact for commercial and operational account requirements.
• Understand client business goals and tailor marketplace solutions to match them.
• Develop account plans, demand forecasts, and performance reviews using data and trends.
• Monitor account health and identify opportunities to grow product and service usage.
• Coordinate closely with sales, operations, product, and support teams to ensure smooth service delivery.
• Address customer issues quickly and work toward timely resolution.
• Support contract discussions, renewals, and negotiations.
• Keep up with market movements in cross-border pharma trade and share relevant insights.
• Provide structured feedback to help improve the platform and customer experience.

What We're Looking For

• Background in account management or key account handling, especially with strategic customers and partnership-led growth.
• Strong analytical and business planning capabilities for building forecasts and account strategies.
• Customer-focused approach with the ability to respond effectively and maintain satisfaction.
• Experience in B2B sales or marketplace settings, ideally within pharmaceuticals, healthcare, or other regulated sectors.
• Excellent communication, negotiation, and presentation abilities.
• Comfortable working independently in a remote, digital-first setup.
• Well organized, self-directed, and able to manage time effectively while collaborating across teams.
• Bachelor’s degree in Business, Life Sciences, or a similar field, or equivalent hands-on experience.
• Knowledge of cross-border trade, supply chain operations, or pharma regulations is a plus.

Additional Information

This opportunity is based in Singapore and offered as a remote full-time role. No salary or stipend details were provided.