Junior Salesforce Administrator

Overview

Seisma Group is a fast-expanding technology consulting firm and Salesforce partner operating across Australia and New Zealand. The business delivers large-scale digital transformation work for organisations in Government, Education, Utilities, Financial Services, and broader enterprise sectors.

As the New Zealand Salesforce practice continues to grow, the company is hiring a Junior Salesforce Administrator to be based in Wellington. This is a permanent opportunity for someone with around 1 to 2 years of Salesforce administration experience who wants to strengthen technical capability while collaborating with experienced Salesforce professionals on meaningful work.

Role summary

In this position, you will help support and maintain Salesforce environments while working alongside business users, developers, and support teams. The role focuses on handling support requests, assisting with configuration tasks, troubleshooting platform issues, and ensuring a reliable level of user support across the Salesforce system.

This opportunity is best suited to someone who enjoys solving problems, stays organised, and wants to build a long-term career in the Salesforce ecosystem.

Key responsibilities

• Deliver Level 2 support for Salesforce applications used in business-critical environments.
• Look into Salesforce incidents and service requests, then troubleshoot and resolve them.
• Track, organise, and prioritise tickets in Jira Service Management and related service desk tools.
• Carry out Salesforce admin tasks such as user setup, access control, profiles, roles, permissions, and security configuration.
• Use declarative Salesforce tools including Flows, validation rules, page layouts, record types, and reports to configure the platform.
• Assist with testing, releases, and deployment activities across Salesforce environments.
• Support data work such as imports, exports, and improvements to data quality.
• Partner with developers, business analysts, and stakeholders to diagnose and fix system problems.
• Keep support documentation, knowledge content, and procedures up to date.
• Help improve processes and platform operations over time.

Candidate profile

Ideal applicants will have 1 to 2 years of Salesforce administration experience and a solid grasp of Level 2 support in a Salesforce setting. A Salesforce Administrator certification is viewed favourably.

You should bring hands-on exposure to Jira and service desk ticketing systems, along with practical experience configuring Salesforce through declarative features. A working understanding of Salesforce security, user administration, and data management is important.

The role also calls for strong analytical thinking, troubleshooting ability, clear communication, and confidence engaging with stakeholders. You should be comfortable balancing multiple priorities in a busy environment and be willing to learn from more experienced colleagues.

What’s offered

This is a permanent role in Wellington, New Zealand with a leading Salesforce partner. You will gain exposure to enterprise-scale Salesforce programs and transformation initiatives while working in a supportive, collaborative team.

The position includes ongoing training, support for certifications, career development opportunities, flexible working arrangements, and clear progression paths within the Salesforce practice.

Additional information

This opportunity is intended for an aspiring Salesforce Administrator who wants to grow their career in a team focused on delivering high-quality Salesforce solutions.