IT Support Specialist (SaaS)

About CreditorWatch

CreditorWatch is an Australian data and technology business that helps companies make smarter commercial decisions using distinctive data and modern products. Its platform is designed to support stronger business relationships, better productivity, and lower financial exposure.

As a commercial credit reporting bureau, the company delivers a full range of credit reporting tools and data-led insights across the customer journey, including onboarding, credit decision automation, credit risk oversight, and automated collections.

Founded in 2010, CreditorWatch has recently been recognised among AFR's Top 10 Best Places to Work and has also earned Great Place to Work certification every year from 2022 through 2025. Following substantial growth in 2025, the business expects that momentum to continue into 2026, making this a strong time to join.

Purpose

The company exists to help Australian businesses trade with greater confidence.

Mission

The goal is to become the leading name in the industry by offering distinctive data insights and innovative products.

Role Overview

CreditorWatch is hiring an IT Support Specialist to join its expanding IT function. This is a hands-on, user-facing role focused on delivering dependable daily IT assistance and keeping technology running smoothly for employees across the business.

You will be the primary contact for IT support needs and will handle routine incidents, device administration, and employee onboarding. The position reports to the IT Team Lead and is a full-time hybrid role, with four days per week spent in the Sydney CBD office.

Key Responsibilities

Your work will cover frontline support, device management, and user enablement across the organisation.

• Serve as the first contact for IT support matters and provide prompt, practical help to staff.
• Diagnose and resolve everyday problems involving hardware, software, and SaaS tools.
• Support both in-office and remote IT setups, including desks, meeting rooms, audio-visual equipment, printers, and network connections.
• Set up, configure, and maintain Apple and macOS devices and related accessories through the MDM platform Iru.
• Oversee the full lifecycle of devices and equipment, from purchase and rollout through to tracking and recovery.
• Carry out onboarding and offboarding steps such as account creation, access setup, device preparation, and return of hardware.
• Administer key SaaS systems such as Microsoft 365, Jira, Confluence, and Slack, including permissions and user access.
• Keep asset, user, and process records accurate and up to date.
• Create and maintain internal as well as employee-facing IT documentation.
• Look for ways to improve support workflows and the overall user experience.

Requirements

The ideal person will bring a service mindset, strong communication, and practical technical support experience.

• Excellent verbal and written communication skills, with the ability to assist users who have different levels of technical confidence.
• Hands-on experience supporting macOS devices and Apple hardware.
• Working familiarity with SaaS administration.
• Basic knowledge of networking principles.
• Strong organisation and careful attention to detail, particularly for asset management and process tracking.
• A proactive, dependable, and customer-focused approach.

Perks and Benefits

• Fitness First Platinum gym membership for all employees.
• Barista-made coffee, plus breakfast, snacks, lunch, and drinks provided.
• $50 per month in phone credit.
• An extra day off every month as a wellness day.
• Monthly in-house massage sessions.
• Performance-based bonuses for eligible employees.
• Access to the company Employee Share Scheme.
• Regular team activities such as pasta making, sailing, touch footy, winery tours, go-karting, and boat outings.
• Free legal services covering matters such as conveyancing, property guidance, wills, trusts, and powers of attorney.
• A workplace culture that includes open communication, recognition, probation celebrations, and birthday and service anniversary celebrations.

Values

CreditorWatch emphasises small but meaningful improvements, reliability, growth, and supporting people to reach their potential.

• Small extra efforts create big results over time.
• Dependability and trust are central to client service.
• Growth and adaptation are essential for the company and its people.
• Employees are valued as a key differentiator and are supported to achieve their goals.

Recruitment Process

• Phone screening to discuss the business, the role, and your background.
• Meeting with the hiring manager to explore your experience, suitability, and questions.
• A functional meeting that includes a take-home case challenge to understand your approach to problem solving.
• A values-based meeting to assess alignment with the company culture.

Equal Opportunity

The employer is committed to diversity and equal opportunity. Applications are considered without discrimination based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.