IT Support Specialist (Remote, Entry-Level)

Role overview

We are seeking a driven, customer-oriented IT Support Specialist to join a remote support team in a full-time, entry-level capacity. This position is well suited to someone who is enthusiastic about technology and looking to build a career in information technology while helping keep systems and services running smoothly.

What you will do

• Handle technical support queries received through email, chat, phone, and ticketing platforms.
• Investigate and resolve issues related to hardware, software, and network connectivity.
• Assist users with account creation, password recovery, and access-related requests.
• Support software setup, system configuration, and routine maintenance tasks.
• Keep clear and accurate logs of reported issues, actions taken, and final resolutions.
• Escalate more complex problems to the appropriate team when needed.
• Help improve support workflows, internal documentation, and service processes.

What we are looking for

The ideal candidate will have a foundational understanding of computer hardware, operating systems, and widely used business software. Exposure to Windows, macOS, Microsoft 365, remote support tools, and basic networking concepts is preferred. A strong service mindset, solid communication skills, and the ability to troubleshoot problems calmly and effectively are important. Prior exposure to help desk, customer service, technical support, or IT-focused studies is helpful, though not mandatory.

Work environment and growth

This role offers a flexible remote setup, hands-on training, and mentorship from experienced IT professionals. You will build practical experience across different technologies while strengthening both technical and workplace skills. The position also includes opportunities for career progression, professional learning, competitive pay, and employee benefits.