IT Support Officer (Entry / Junior Level)

Role overview

The organization is looking for a motivated junior IT Support Officer to help keep day-to-day technology operations running smoothly. This full-time, on-site position involves assisting users, maintaining devices and systems, and resolving technical issues across hardware, software, and network resources. It is well suited to someone who enjoys problem-solving and wants to build experience in a hands-on technical support environment.

Key responsibilities

• Provide first-line assistance for issues related to computers, software, and networking.
• Identify and resolve faults involving printers, connectivity, and desktop or laptop devices.
• Set up, install, and maintain workstations, portable computers, and connected peripherals.
• Help manage user accounts, including access permissions and password-related requests.
• Track IT equipment and help ensure systems remain reliable and perform well.
• Log, monitor, and close support tickets within appropriate timeframes.
• Assist with software deployment, updates, and routine maintenance tasks.
• Support the upkeep of IT inventory records and technical documentation.

Required skills and experience

• Fundamental understanding of computer systems, hardware components, and networking basics.
• Working knowledge of Windows operating systems and commonly used office productivity tools.
• Strong ability to diagnose issues and work through technical problems methodically.
• Clear communication skills and a service-oriented approach when supporting users.
• Ability to juggle several requests and decide priorities effectively.
• Well-developed attention to detail and solid organizational habits.
• Interest in learning new technologies, tools, and support processes.
• Background in IT studies, certifications, internships, or related projects is helpful, but not mandatory.

What the employer offers

• A positive, team-based work environment with collaborative support.
• Practical exposure to a range of IT systems, tools, and infrastructure tasks.
• Training and development opportunities to strengthen technical capability.
• Real-world experience in technical support and operational IT work.
• Opportunities for growth and advancement within the company.
• Competitive pay and a comprehensive benefits package.