IT Helpdesk / Service Desk Engineer - Entry Level
Singapore · Tempo pieno
Sii il primo a candidarti
- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 6 ore fa
- Work mode
- In ufficio
- Istruzione
- Nitec
- Eligibility
- Candidates with a Nitec qualification in any discipline and basic IT support knowledge may apply.
- Resume
- Required to apply
Where you'll work
Descrizione del lavoro
Role overview
Alphaeus Pte Ltd is looking for an entry-level Helpdesk / Service Desk Engineer to deliver prompt, professional IT support and help resolve user issues efficiently.
What you will handle
- Provide courteous, timely, and effective support with the aim of resolving issues quickly and creating a positive user experience.
- Answer incoming calls and stay available to support users.
- Respond to questions and service requests received through voicemail, email, and fax in a timely manner.
- Assess problems accurately and work toward the right resolution.
- Offer first-line troubleshooting for technical issues.
- Track incidents and manage first- and second-level resolution for trouble calls, including desktop, LAN, central infrastructure, WAN, and voice-related service requests.
- Coordinate employee account administration tasks such as account setup, activation, updates, and terminations.
- Handle and respond to all IT service request calls from users.
Requirements
- Minimum qualification: Nitec in any discipline.
- Working knowledge of Windows operating systems, Active Directory account administration, Microsoft Outlook, and mobile device support.
- On-the-job training will be provided.
Additional information
This is a full-time onsite role based in Singapore. The source does not specify compensation, perks, application deadline, or number of vacancies.