International Logistics Coordinator

About the Company

Customs Agency Services (CAS) is recognised in Adelaide as a leading provider of international logistics and customs brokerage services. With 50 years of industry relationships to be celebrated in 2026, the company supports customers across Australia by connecting them to major global trade routes.

CAS operates as part of the Mondiale VGL Group, a major freight and logistics network across Oceania. The wider group offers an end-to-end service covering origin pickup, air freight, sea freight, customs clearance, warehousing, and transport. Its workforce of more than 1,500 people across 13 countries brings together many different backgrounds, ages, cultures, and beliefs, which the business sees as a core strength.

This role offers the chance to join a committed and fast-moving team that is known for delivering strong service to importers and exporters nationwide.

Role Summary

Because the business is expanding, CAS is seeking an experienced International Logistics Coordinator. The position sits at the centre of international freight activity, ensuring shipments are managed efficiently, move on schedule, and remain compliant with both domestic and overseas requirements. The work is best suited to someone who enjoys a busy environment, values teamwork, and is comfortable balancing customer service with problem-solving.

Key Duties

• Act as the main contact for customers, responding to freight queries and resolving issues quickly and professionally.
• Work with overseas agents, carriers, cargo terminals, and other stakeholders to keep shipments progressing without delay.
• Prepare pricing quotes based on client requirements and make sure invoices are accurate.
• Submit cargo reports within required timeframes to support compliance and reduce the risk of penalties.
• Ensure all import, export, domestic, and security obligations are met.
• Partner with internal teams to confirm documentation and processes are in place for safe and timely cargo handling.

What You’ll Need

• Background in logistics operations, freight forwarding, or international supply chain coordination.
• Strong communication skills and experience working with different stakeholders.
• High attention to detail and a strong focus on accuracy.
• Good organisation and the ability to perform well under pressure.
• A proactive, customer-first mindset with solid troubleshooting ability.

Qualifications and Experience

• Experience in the Australian international logistics and customs brokerage sector.
• At least 3 years of international logistics experience in Australia working with a freight forwarder.
• Excellent spoken and written communication skills.
• Exposure to CargoWise One is preferred, though not mandatory.
• Advanced skills in Excel and Office 365.
• Strong customer service capabilities with a friendly and positive approach.
• A current police check, or the ability to complete one immediately.
• Energy, commitment, and a genuine drive to keep building a career in a demanding and dynamic environment.

Why Join CAS

• Be part of a growing, energetic team within a global organisation with more than 50 years of industry experience.
• Work in a supportive environment where the pace is varied and no two days are the same.
• Develop a career where your contribution helps shape the future of logistics and freight operations.

Culture and Inclusion

CAS values its people as its greatest strength and places diversity at the centre of its growth and success. The company is committed to creating an inclusive workplace where every team member feels respected, supported, and able to succeed. With a global footprint, the business believes stronger outcomes come from a team that reflects the communities and customers it serves.