Insurance Agent

Overview

This role sits within the Personal Lines team and focuses on supporting existing customers across renewals, policy updates, and retention activity. The successful candidate will need to build strong client relationships, handle several priorities at once, and deliver accurate, professional service at all times.

Key Responsibilities

• Oversee policy renewal activity and help maintain strong client retention levels.
• Handle policy amendments, keep customer accounts updated, and liaise with clients on claims and related correspondence.
• Keep records and files organised, complete, and current.
• Respond to renewals, mid-term policy changes, and general customer queries in a clear, courteous, and professional way.
• Complete internal and external requests promptly and efficiently.
• Collaborate with colleagues and other teams to support shared goals and smooth workflow.
• Make sure all work complies with relevant regulatory and compliance requirements.
• Take on additional tasks as needed and contribute to the team’s overall effectiveness.

Skills and Experience

• An APA qualification is required; a CIP qualification is an added advantage.
• Previous experience in a fast-paced, client-facing role is important.
• Familiarity with Relay software would be useful.
• Strong verbal and written communication skills, along with good people skills.
• Excellent organisation and a strong eye for detail.
• The ability to manage priorities, handle multiple tasks, and solve problems efficiently.
• A positive, adaptable approach and willingness to adjust to change.
• A clear commitment to ongoing professional growth and high-quality customer service.

Additional Information

This position is based in Letterkenny, County Donegal, Ireland and is a full-time on-site opportunity.