Home Orientation Representative

Role overview

Empire Homes is hiring a Home Orientation Representative to manage pre-closing home inspections for newly built properties. The role focuses on identifying construction deficiencies, documenting them in line with Tarion Construction Performance Guidelines and the Ontario Building Code, and leading homeowner pre-delivery inspections with the construction team before the Initial Warranty Form is filed. You will also help ensure any open deficiencies are resolved. This is a replacement hire supporting communities in Breslau, Caledonia, and Brantford.

Compensation

The expected pay range is CAD 50,000 to 65,000 per year. This position is eligible for the company’s short-term incentive program. Final compensation may vary depending on skills, experience, qualifications, location, and broader market or business factors.

Key duties

• Arrange inspection appointments with homeowners according to the closing schedule.
• Carry out and lead pre-delivery inspections with homeowners and construction staff.
• Identify, record, and track deficiencies during pre-closing inspections.
• Prepare reports, spreadsheets, and internal aging updates.
• Communicate with homeowners and internal Empire departments by email.
• Set up site files and inspection packages, including printed documents, site records, and CCP materials.
• Coordinate the completion of outstanding PDI items.
• Complete exterior site audits.
• Assist onsite administrative staff when needed.
• Conduct follow-up home orientation activities after closing.
• Travel to different sites and offices as business needs require.

What the company is looking for

Candidates should have a college diploma or degree in a related field. Two to three years of relevant experience is preferred, and exposure to Tarion CPG and the Ontario Building Code is considered an advantage. Strong computer ability, including Microsoft Office and the willingness to learn other systems, is required. Customer service background is also an asset. A valid G driver’s licence is mandatory.

Benefits and workplace culture

Empire Homes describes itself as a creative, high-performing homebuilding employer that supports employee growth and work-life balance. Benefits and perks highlighted by the company include collaboration with experienced industry professionals, discounts on Empire Homes through an employee home ownership program, employer-paid benefits, employer-sponsored RRSP plans, continuing education support, and learning and development opportunities.

Equal opportunity and accommodation

The employer is committed to an inclusive and diverse workplace and provides accommodation during recruitment and selection for qualified applicants in line with applicable provincial human rights legislation. Requests for accommodation are handled confidentially.

Recruitment technology notice

The company states that artificial intelligence tools may be used to help streamline parts of the candidate screening process. AI-supported steps are reviewed and guided by the People & Culture team to help maintain objectivity, fairness, compliance, and a people-focused experience.

About the company

Empire Homes is among the largest private homebuilders in North America, with operations across Ontario, Texas, Georgia, Tennessee, the Carolinas, and Colorado. The organization says it offers employees the freedom to grow their careers in many directions.