Guest Relations Officer

Job Overview

This role is based at Al Najada Doha Hotel by Tivoli in Doha, Qatar. Tivoli is part of Minor Hotels, a global hospitality group with more than 530 properties across over 50 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America, operating under brands such as Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli.

Role Summary

The Guest Relations Officer is expected to create a welcoming and memorable stay for every guest. This position serves as a visible ambassador for the hotel, focusing on understanding guest expectations, responding to questions and requests with care, and making sure any guest-service issues are resolved promptly and followed through to completion. The role also calls for a proactive mindset, with the ability to suggest thoughtful alternatives that improve the guest experience.

Key Responsibilities

The main focus of the position is guest satisfaction and service recovery. The officer will anticipate guest needs, manage inquiries in a courteous and attentive manner, and take ownership of concerns until they are resolved. Timely follow-up and a consistently positive guest experience are essential parts of the job.

Qualifications

• A college degree in hotel management or a closely related discipline is required.
• Prior work experience in Front Office or Guest Services is expected.
• Strong communication abilities are essential.
• Experience working with Front Office systems is needed.
• Excellent command of English, both written and verbal, is required.

Additional Information

No salary, perks, application deadline, or vacancy count was provided in the source. The listing also includes a general note about setting up email alerts for future openings, which has been excluded from the republished version.