Guest Experience Expert (GSA)

Role Overview

The Guest Experience Expert is focused on creating a stay that feels personal, seamless, and memorable. This role goes beyond routine check-in and check-out duties by supporting guests throughout their visit, taking initiative, and handling a variety of service and operational tasks. The aim is to make every interaction feel like a meaningful part of the guest experience.

Key Duties

• Support guests across their full stay with a wide range of services and assistance.
• Handle operational tasks and guest requests promptly and professionally.
• Complete reports and other required administrative work.
• Share helpful information about the local area and nearby highlights.
• Approach the role proactively, moving around the space as needed to take care of guest needs.

Work Standards and Expectations

• Maintain a safe workplace at all times.
• Follow company policies, procedures, and quality standards.
• Protect confidential information and safeguard company assets.
• Keep uniform, grooming, and communication standards professional.
• Be prepared for extended periods of standing, sitting, or walking.
• Be able to perform hands-on tasks such as lifting, carrying, pushing, pulling, and placing objects up to 10 pounds without assistance.
• Perform other reasonable duties as assigned to support guests and business needs.

Location and Schedule

This is a full-time position based in Doha, Qatar, at Al Corniche Street. The role is not remote.

Preferred Qualifications

A high school diploma or equivalent GED is preferred. No prior related work experience is required, and no supervisory experience or license/certification is needed.

Equal Opportunity Statement

The employer values diversity and is committed to providing equal access to opportunities. Candidates are welcomed regardless of background, including protected characteristics such as disability or veteran status, where applicable by law.

About the Brand

As part of Sheraton’s global community, this role contributes to a hospitality brand that has been bringing people together since 1937. Team members help create a sense of belonging through thoughtful service and engaging guest interactions across communities worldwide.