Front Desk Agent

About the Company

Waldorf Astoria Doha West Bay is a luxury property in Doha, Qatar, recognized for polished service and memorable stays tailored to each guest. The team culture emphasizes warm hospitality, proactive attention to detail, and a standard of excellence that reflects the brand’s heritage.

Role Overview

As a Front Desk Agent, you will be the first point of contact for arriving and departing guests. The role centers on creating a smooth check-in and check-out experience, responding to questions, handling reservations and room updates, processing payments, and working closely with other hotel teams to address guest needs.

Key Responsibilities

You will support guest satisfaction by maintaining accurate records, sharing information about hotel facilities and nearby attractions, and ensuring every interaction is handled professionally. The position also requires consistent compliance with appearance, service, and brand standards.

Qualifications and Expectations

• Strong background in customer service and front desk/reception duties, with a guest-first mindset.
• Clear and professional phone communication, along with confident interaction skills.
• Experience handling reservations and basic administrative tasks related to guest information.
• Prior work at a hotel front desk, especially in a luxury or premium environment, will be an advantage.
• Good command of English is essential; additional languages are a plus.
• Flexibility to work varied shifts, including weekends and public holidays, is required.
• Strong organization, attention to detail, and comfortable use of computers, PMS tools, and office software are preferred.

Working Arrangement

This is a full-time, on-site position based in Doha, Qatar.