Field Support Specialist (Freelance / Dispatch)

Job Overview

This role is suited to a dependable and adaptable IT support professional who can step in on site when permanent engineers are unavailable or when dispatch support is required. The position focuses on hands-on technical assistance across end-user devices, workplace systems, and office technology.

Core Responsibilities

• Deliver on-site support for desktops, laptops, and connected peripherals.
• Set up, configure, and upkeep hardware and software in line with company standards.
• Carry out IMAC workstreams for IT assets, including install, move, add, and change tasks.
• Diagnose and resolve hardware and software issues, including break-fix support.
• Liaise with OEMs and vendors for repairs, replacements, and issue escalation.
• Track IT stock and assets, maintaining accurate inventory records and documentation.
• Prepare system images for laptops and desktop machines.
• Install, configure, and troubleshoot printers and network printers.
• Support meeting rooms with conference setup, AV equipment, and related technologies.
• Provide premium support for VIP and end users with a responsive, service-focused approach.
• Handle Office 365 issues and basic user account troubleshooting.
• Install and troubleshoot compliance and security software.
• Support both Mac and Windows environments.
• Work within agreed SLA targets and service expectations.
• Record incidents and fixes clearly, and contribute to knowledge base documentation.
• Be available for after-hours work, events, and recurring meetings when needed.

Required Skills and Qualifications

• Solid hands-on experience with desktop and laptop support.
• Practical knowledge of hardware troubleshooting and peripheral device support.
• Basic networking understanding, including DHCP, DNS, and LAN connectivity.
• Experience setting up and resolving printer and network printer issues.
• Familiarity with Office 365 support tasks.
• Strong communication and interpersonal abilities.
• Capability to work independently in a fast-moving environment.
• Exposure to inventory control and vendor management.

Additional Information

This is an on-site freelance/dispatch support assignment based in Palmerston North, Manawatū-Whanganui, New Zealand. The work is part-time in nature. No salary, stipend, or vacancy count was specified.