Engagement Manager

Role overview

This position sits in a fast-moving technology environment focused on transforming data storage. As an Engagement Manager, you will steer complex customer engagements with a structured, strategic approach, ensuring proposals and bids are developed to a high standard and remain closely aligned with customer needs.

The role calls for someone who can work independently, bring order to ambiguity, coordinate many contributors, and keep momentum across multiple workstreams. Strong communication, analytical discipline, consultative discovery, and sound documentation practices are central to success.

Key responsibilities

You will lead proposal and bid activities, coordinate cross-functional inputs, and keep customer-facing deliverables accurate, competitive, and well-organized.

• Take ownership of proposal workstreams and improve the consistency and quality of output across contributors.
• Sharpen messaging so responses clearly address customer requirements, scoring criteria, and differentiation points.
• Speed up turnaround by using structured processes, clear coordination, and direct communication.
• Make sure deliverables are coherent, correct, and tailored to customer expectations.
• Run customer engagements with a clear rhythm, defined structure, and predictable progress.
• Bring internal and external stakeholders into alignment, clarify responsibilities, and surface risks early.
• Track timelines, dependencies, and contributor inputs to keep work moving toward shared objectives.
• Keep engagement activity focused on outcomes and linked to broader strategy.
• Manage RF(x) responses with care, ensuring compliance, clarity, competitiveness, and relevance.
• Adapt submissions to customer goals and evaluation models while reducing bid cycle time where possible.
• Build strong submission packages that reflect strategic thinking and operational understanding.
• Coordinate contributions from multiple teams so responses remain complete, accurate, and aligned.
• Lead engagement streams independently, set expectations, and keep teams aligned on goals.
• Create accountability, remove execution blockers, and support timely decision-making.
• Provide direction in uncertain or fast-changing customer situations.
• Use customer, market, and operational insight to shape engagement choices and recommendations.
• Advise internal teams on strategic factors that improve competitiveness and customer fit.
• Conduct tailored discovery across customer functions to test assumptions and uncover real drivers.
• Translate findings into guidance that informs engagement design, proposal updates, and solution positioning.
• Connect qualitative and quantitative evidence to customer priorities and value drivers.
• Produce polished, customer-ready outputs with verified data, clear assumptions, and strong documentation.
• Maintain governance, version control, and traceability across all deliverables.
• Set documentation standards that support repeatability and scaling.
• Present concise, audience-appropriate narratives that help customers understand and decide.
• Use logic, evidence, and framing to influence discussions and overcome resistance.
• Align executives and cross-functional leaders around a practical path forward.
• Adapt messaging to different executive audiences and situations for maximum impact.
• Learn quickly across customers, industries, and engagement types, and apply new tools and methods with little support.
• Adjust to shifting priorities, unfamiliar problems, and changing customer expectations.

Requirements

The role suits someone with proven experience managing structured customer engagements and producing high-quality proposal work in cross-functional environments.

• Demonstrated ability to run customer engagements with predictability, structure, and strong alignment across teams.
• Proven skill in leading proposal development and delivering cohesive, competitive submissions.
• Experience conducting structured discovery and turning insights into practical engagement direction.
• Excellent communication skills with the ability to build executive-level narratives and guide complex decision-making.
• High adaptability and learning speed across different environments and industry contexts.
• Strong governance and documentation discipline to ensure outputs are consistent and defensible.

Perks and benefits

• Flexible time off.
• Wellness resources.
• Company-sponsored team events.
• Supportive environment that values innovation, growth, and collaboration.
• Access to an inclusive workplace culture and employee resource groups.

Additional information

Accommodation requests can be made for all parts of the hiring process by candidates with disabilities. If invited to interview, candidates may contact the TA-Ops email address provided by the employer for assistance.

The company states that it is committed to building an inclusive team where different perspectives are welcomed and supported through community-building efforts and inclusive leadership. It also notes equal opportunity hiring and non-discrimination across protected characteristics, including race, religion, color, national origin, sex, pregnancy, childbirth or related conditions, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, veteran status, disability, and other legally protected categories.

The employer also highlights a culture built around innovation, growth, and teamwork, and emphasizes bringing your full self to work.

About the environment

The organization describes itself as part of a highly dynamic technology space that is reshaping the data storage industry. It emphasizes bold thinking, meaningful work, and opportunities to contribute to something significant.