Dispatcher

Role overview

First Student is hiring for an on-site Dispatcher position in Jackson, Mississippi. This opportunity is centered on supporting safe, dependable, and efficient student transportation while helping the local community.

In this role, you will be a key point of contact for route coordination, driver support, and customer communication. The position is closely tied to safety, service quality, and keeping daily transportation running smoothly.

What you’ll do

• Coordinate bus routes and daily schedule coverage.
• Support, guide, and coach drivers and monitors on the front line.
• Manage a high volume of phone calls and radio communication.
• Receive scheduling issues and driver concerns, then escalate them to the Operations Supervisor or Contract Manager.
• Act as the main communication link for a major contracted customer.
• May assist with charter bookings, billing tasks, or driver payroll.
• Help resolve pickup and drop-off issues.
• Step in as a backup driver when needed or take on miscellaneous clerical work.
• Complete assigned special projects.
• Support day-to-day operational supervision.

Experience and qualifications

The role calls for 3 to 5 years of experience. A high school diploma or equivalent is required. Candidates should be comfortable with radio dispatch equipment, have strong communication and customer service skills, and be able to perform well under deadlines and time pressure. Prior experience in terminal operations, dispatch, or driving is preferred. Computer proficiency is also needed.

Compliance and workplace conditions

This position is subject to DOT drug testing and physical requirements. Under DOT Regulation 49 CFR Part 40, Schedule I drugs, including marijuana, are not permitted for any reason. The company also maintains a drug-free workplace.

About the employer

First Student is a large transportation organization focused on safety, innovation, and dependable service. The company serves more than 5 million students and passengers every day and employs over 60,000 people across its family of brands, including Transco, Total Transportation, Maggies Paratransit, and GVC II. Employees receive access to advanced training and technology in the transportation sector.

Equal opportunity and fair chance hiring

All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The company supports an inclusive workplace and may consider qualified applicants with criminal histories in line with applicable fair chance laws, including those in San Francisco, Los Angeles, and Philadelphia.

Additional information

In Washington state, technician and driving roles that require driving a company-owned vehicle are treated as safety-sensitive and are subject to drug and alcohol testing, including cannabis.

No salary or vacancy count was specified in the source.